Job Description

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Job Category

Customer Success Group

Job Details

Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our "more human, less corporate" culture is built around doing work that matters, winning as a team and celebrating success. Join the #FutureForce team as an intern or a new college grad and get on the path to your #dreamjob.

In this role, you will be responsible for incubating the Salesforce Services Hub. You will be responsible for setting-up people and business processes, and identifying key metrics to drive the adoption and success of the Services Hub. This is an exciting opportunity to be part of a new team, drive the organisation model and to make an outsized impact. We are looking for a candidate with exposure to the Salesforce platform, and with significant experience in leading offshore teams. Good communication and reporting skills are essential.

Responsibilities

• Lead a technical team and be responsible for customer and team engagement
• Maintain billable utilisation targets for your team
• Technical enablement of team members on the latest Salesforce products and processes
• Collaborate with client stakeholders to define requirements, deliverables, set and manage expectations. Identify risks early and communicating them to stakeholders
• Manage the delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Liaise with Salesforce product teams to support client implementations
• Working remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours

Requirements

• 8 to 14 years total experience, with a minimum of 3+ years experience leading teams
• Should have managed projects (Salesforce/ Siebel/ AWS) for at least 3 years.
• Prior experience in people management/ leading teams in a global delivery or shared service centre
• Experience in setting up the tools and processes required to operate a global delivery centre
• Good problem solving skills, with an ability to analyse data and present at an executive level
• Demonstrated experience working with global teams and customers in multiple geographies
• Ability to understand a project and deep dive to debug issues
• Understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds is preferred
• Excellent people management skills
• To be able to define a strategy to meet a business objective and then execute against that strategy from an operations point of view

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org . Salesforce welcomes all.