Job Description

Degree Level: Bachelor's Degree
: Key Responsibilities 1. Legal Recovery & Remedial Management

• Manage legal actions for delinquent accounts including Section 138, Section 9, arbitration, SARFAESI, and civil/criminal proceedings (depending on industry).
• Coordinate with empaneled lawyers for filing legal notices, suits, and follow-ups.
• Ensure timely preparation and submission of case documentation.
• Monitor progress of legal cases and ensure closure within defined timelines.

2. Collections Management

• Handle high-delinquency and NPA accounts requiring specialized recovery action.
• Plan and execute field collections, repossessions, settlements, and negotiations.
• Guide and support field recovery executives and agencies in managing tough accounts.
• Drive recovery targets with a strong focus on reducing buckets and write-offs.

3. Vendor & Agency Management

• Manage recovery agencies, repossession vendors, and legal service providers.
• Ensure agency training, compliance, and performance monitoring.
• Conduct periodic audits and review meetings with vendors.

4. Compliance, Governance & Documentation

• Ensure all remedial and legal actions comply with RBI guidelines and company policies.
• Maintain accurate MIS for litigations, collections results, settlements, and closures.
• Support audits, risk reviews, and regulatory inspections.

5. Coordination & Stakeholder Management

• Liaise with internal teams: Credit, Operations, Risk, Legal, and Sales.
• Coordinate with police authorities, courts, local administration, and RTO for recovery actions.
• Provide timely feedback to management on market behavior, fraud trends, and risk indicators.

Required Skills & Competencies

• Strong knowledge of legal processes related to recovery.
• Expertise in hard collections / remedial accounts (preferably in BFSI sector).
• Ability to negotiate, persuade, and manage difficult customer interactions.
• Understanding of local market and regional legal ecosystem.
• Good communication skills in Hindi & English.
• Strong MIS and reporting skills.

Qualifications

• Education: Graduate/Postgraduate in Commerce, Business, Law, or related field.
• Experience: 4-10 years in collections/legal recovery (banking/NBFC/fintech preferred).
• Experience in managing chronic delinquency and legal remedies is essential.

Key Performance Indicators (KPIs)

• Recovery from legal and remedial portfolio.
• Reduction in NPA and write-off buckets.
• Timely closure of legal cases.
• Agency performance and compliance.
• Documentation accuracy and regulatory adherence.

Skills Required