Job Description

Degree Level: Bachelor's Degree
: Key Responsibilities:
Manage and monitor delinquent accounts in Bucket 1-3 to ensure timely recovery of outstanding dues.
Develop and implement effective collection strategies to achieve assigned targets.
Coordinate with field collections team, agencies, and tele-calling units to ensure efficient follow-up and resolution of cases.
Analyze collection trends and provide insights for process improvement and risk mitigation.
Conduct regular reviews of team performance and support capacity building through training and guidance.
Ensure adherence to regulatory, compliance, and company guidelines during recovery activities.
Liaise with legal and repossession teams for escalation of chronic or high-risk accounts.
Maintain accurate MIS reports and ensure timely submission of performance data and dashboards.
Promote a customer-centric approach to recovery while safeguarding company interests. Key Skills & Competencies:
Strong analytical and problem-solving skills.
Good communication, negotiation, and interpersonal skills.
Proficiency in data analysis and MS Excel.
Ability to handle field operations and manage multiple stakeholders.
Knowledge of RBI and legal guidelines pertaining to collections. Qualification & Experience:
Education: Graduate / Post-Graduate (Preferred in Finance, Commerce, or Business Administration).
Experience: 4-7 years of experience in retail collections, preferably handling Bucket 1-3 portfolios.
Industry: Banking, NBFC, or Financial Services.

Skills Required