Job Description

Degree Level: Bachelor's Degree
: Key Responsibilities: 1. Loan Recovery & Collections
Conduct regular follow-ups for overdue accounts through field visits and phone calls.
Prioritize recovery from early-stage delinquents (Bucket 1, 2) to reduce flow into higher buckets.
Execute recovery strategies for hard bucket accounts and skip-tracing as necessary.
Handle settlements, part-payments, and restructuring cases (as per guidelines). 2. Customer Engagement
Explain repayment obligations and educate borrowers on the impact of non-payment.
Maintain a respectful, solution-oriented approach while dealing with customers.
Act as a liaison between the customer and the branch in resolving disputes or grievances. 3. Field Operations
Plan and execute daily field visits in assigned areas/routes.
Use collection tools and mobile apps for tracking and updating visit outcomes in real-time.
Coordinate with tele-calling teams and legal officers as required. 4. Reporting & Documentation
Maintain accurate records of interactions, collections, and commitments made by customers.
Submit daily and weekly MIS reports on collections performance and field updates.
Highlight high-risk accounts and recommend escalation or legal action where applicable. 5. Compliance & Ethics
Follow all internal processes and regulatory guidelines (e.g., RBI Fair Practices Code).
Ensure ethical collection practices with no coercion or harassment.
Participate in regular training and audits to ensure adherence to SOPs. Key Performance Indicators (KPIs):
Collection Efficiency Ratio (PAR 0, PAR 30, PAR 90, etc.)
Bucket-wise recovery performance
Field productivity (visits vs. recoveries)
Customer resolution turnaround time
Zero compliance violations Qualifications & Skills:
Education:
Minimum: Graduate (preferred in Finance, Business, or related field)
Experience:
1-3 years in collections, recovery, or field credit operations
Prior experience in handling LTRL or MBL segments is desirable
NBFC/MFI/BFSI sector background preferred
Skills & Attributes:
Strong communication and negotiation skills
Local language proficiency is a must
High integrity, self-motivated, and target-oriented
Familiarity with collection apps or CRM tools
Willingness to travel extensively within assigned areas Other Details:
Working Hours: Field-based role with flexibility based on customer availability
Travel: Daily local travel required (two-wheeler preferred)
Compensation: Fixed salary + Incentives + Travel Allowance (as per policy)

Skills Required