Job Description

Manage delivery operations

? Manage daily delivery operations across multiple outlets, ensuring timely and accurate order fulfillment

? Monitor KPIs such as delivery time, order accuracy, customer satisfaction, and cost per delivery

? Implement SOPs for delivery processes, packaging standards, and hygiene protocols

? Coordinate with third party agencies for smooth delivery operation

? Work closely with POC of delivery partners to improve performance

? Identify bottlenecks and implement process improvements to reduce delivery time and cost

Team Management

? Recruit, train, and supervise delivery coordinators, packing staff and delivery executives

? Work closely with outlet team to improve delivery operations

? Conduct regular performance reviews and provide coaching for continuous improvement

? Ensure compliance with safety standards and local regulations

Customer Experience

? Resolve escalated delivery-related customer complaints with empathy and urgency

? Analyse feedback trends to improve delivery experience and packaging quality

? Collaborate with marketing and customer service teams on loyalty and feedback initiatives

QUALIFICATION & JOB REQUIREMENTS

? 5+ years of experience in delivery/logistics operations, preferably in food service or retail

? Prior experience of managing restaurant delivery operations or cloud kitchen models.

? Proven track record of managing multi-location delivery teams

? Strong analytical skills and familiarity with delivery tech platforms

? Excellent communication, leadership, and problem-solving abilities

? Ability to work independently and as part of a team.

? Strong problem-solving and decision-making skills.

? Proficiency in restaurant management software , online delivery platform operations and office suite.

? Languages - English, Malayalam, Hindi.

Job Types: Full-time, Permanent

Pay: ?32,000.00 - ?35,000.00 per month

Benefits:

Food provided
Schedule:

Day shift Morning shift Rotational shift
Experience:

Restaurant: 5 years (Required) Delivery in food service: 5 years (Required)
Language:

Hindi (Preferred)
Work Location: In person