Manager Customer Service Excellence

Year Thane, Maharashtra, India

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Candidate should have high analytical skill sets in terms of Data Collation & Analysis, Organized statistical information to make it useful for stakeholders.
Candidate should have skills to scrutinize necessary information/data by using various analytical tools to present the information in more effective manner.
Candidate should have advanced computerized skills to extract and present the data and should have skills to analyze and assess the quality of data.
Candidate should have problem solving approach to meet the expectations of stake holders.
Candidate should have high interpersonal & team working skills.
Candidate should have excellent written & verbal communication skills.
Understanding and adherence to compliance and regulatory requirement.
Candidate Should be able to independently Co-ordinate with various Business & Support teams and ensure all deliverables are met within timelines.
Manage governance activities related to department (i.e Audit, Staff Management, Project Management etc.)
Candidate should be well versed day to day operations of Retail Banking Asset Operations.
Candidate worked on recurring payments and PG shall be given preference.

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