Job Description

Hiring a Customer Relationship Manager for a Leading General Insurance Company.Caller CTC Range Net In hand monthlyFresher: 1.75 LPA 12.5K/-Experienced: Up to 2.50 LPA 18K/-Qualification: Graduation MandatoryJob Type: Full-timeWorking Days: 5 days a weekWeekly off: 2 Days a week rotationalVertical: Service ( CRT-Inbound )Shift Timing: Rotational ShiftJob Title: Customer Relationship ManagerDepartment: Customer Relationship TeamLocation: VASHI, Navi Mumbai MumbaiReports to: Team Leader Customer Support RepresentativeAge Criteria: 22 -32 yrsGeneral Description of the JobThe job involves- Identifying, Handling, and resolving customer queries and concerns while maintaining expected quality as per company on call, chat, or email.- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and recording logs- Understanding multiple products and processes- Influencing customers to buy or retain a product or service by following a prepared script to give product reference informationRole & Responsibilities :- Comprehend and resolve the Customers concerns/ requirements by gathering/recording an -appropriate level of information to determine the nature of the query/request and action required. Processing each call/mail/chat in accordance with IL standards.- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency- Ability to understand and handle difficult customers- Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications- Ability to achieve stretched targets and able to manage the organization\'s standards- Maintain superior quality service by following organization standardsEducation Requirements/ Skills- Any Graduate / MBA / Undergraduate- Minimum 1-3 years of relevant experience of domestic/international BPO- Strong interpersonal, problem-solving skills and verbal and written communication skills- Strong computer knowledge and technical skills- Typing speed of 30 to 40 wpm. (ref:updazz.com)

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