Commutec Executive Customer Success (0 2 Yrs) Navi Mumbai (after Sales/customer Service)
Job Description
:- Create enduring business relationships with your customers- Handle escalations, customer communications, and inquiries.- Respond quickly to consumer concerns and grievances- Enhance quality metrics and client support- Daily oversee the customer service team and create improvement initiatives.- Prioritize customer satisfaction and provide reports on consumer queries and solutions.- Determine the needs and desires of your customers.- Create strategies to meet the unique demands of your customers.- Give customers outstanding customer service.- Get input from clients to make sure they are satisfied with the services provided.- To provide prompt services, organize with internal functional units and do follow-ups.- As assigned by management, handle additional job responsibilities.Skills : - Strong negotiation and influencing skills- The ability to communicate confidently - both through speaking and writing - with colleagues and clients from all levels of an organization- Self-motivation- A level of creativity when it comes to thinking of new sales opportunitiesResilience :- The ability to research and keep on top of developments in the industry (an interest in the industry will help)- Commercial awareness (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3222387
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNavi Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear