Manager Customer Experience/operations Bpo/ites
Job Description
Customer Experience Manager- Operations
Role: Customer Experience Manager- Operations
Type: Full Time
Location: Onsite
Payroll: Permanent and On Roll
:
- Handling and resolving the day-to-day query of customers.
- Analytical skills needs to be there , for understanding the customer needs.
- Resolving customer query online and offline.
- Interacts effectively and professionally with others and able to initiate, establish and maintain highly is effective relationships with internal and external business contacts of various cultures.
- Identify Customers- needs and deliver Voice Service to the customers on Financial Products related queries and complaints.
- Receiving Calls from Customers both New and Existing and adding those calls to the CRM and assigning them to the correct individual in the organization.
- Cold Calling on Exiting Database provided by the company and generating leads to the existing sales force of the company and in turn earning incentives.
- Should have a laptop for office work.
- Good knowledge of any CRM software is required.
- Good communication skills.
- Any Graduate/PG with understanding of computer and internet can apply.
- Team handling skills.
- Individually contribute towards the growth of organization.
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Job Detail
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Job IdJD3167303
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRajasthan, India
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EducationNot mentioned
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ExperienceYear