Job Description

Job Title - Assistant Manager / Manager - Customer Service


Business Line - Oil Additives
Reporting to - Business Director - Oil Additives
RESPONSIBILITIES

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  SAP skills- Sales Order processing/ Intercompany Purchase Order processing/ Credit note/ Debit note processing/ Sample processing/ Return Order processing/ Purchase Request booking and follow up status
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  Download Order list report/Inventory report/Overdue report/Credit limit
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  Understand SAP logic and have the ability to find error reason and resolve error in R11
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  Co-ordinate with GKAs & plan deliveries on timely manner, meeting customer KPI targets.
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  Co-ordinating with sales & logistics function for inventory in warehouse based on sales forecast;
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  Co-ordinate with India Accounts team and Overseas Credit Management team for credit risk management and credit blocks for all customers;
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  Support the managers for sales forecasting based on stock in warehouse;
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  Record offer and offer tracking with sales;
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  Sample processing in SAP / Sample Delivery to customers; Coordinating with overseas offices for shipment details, import documentation and provide relevant details to India Logistics department for clearance procedure;
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  Follow up with local approved contracted transporters for ensuring smooth deliveries to customers on time;
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  Process customer requests/complaints in CRM software;
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  Coordinating with logistics function for logistics expenses;
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  Gathering data for monthly reports on sales and inventory & generating MIS for BL managers from sources such as SAP, ERP, etc;
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  Monitoring receivables, extracting O/S data from SAP, payment/collection follow-up from customers;
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  Co-ordinate and support to accounts department for reconciliation of customer’s accounts;
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  Handling customer complaints by visiting the customers if required;
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  GST reconciliation with accounts department on regular basis;
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  Providing marketing and event management support during exhibitions & business events. Co-ordinate with communication function for design of marketing materials as required.
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  Act as a backup for allocated colleagues when necessary;
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  Preparation of documents as requested in the tenders, coordinate with colleagues from various departments to organize samples etc. liaison with customers/service providers particularly for the e-tender bidding.
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  Co-ordinate with customers to obtain monthly forecasts & forward compiled forecast for India Region to the business Manager for review & onward submission to supply chain. Assist in preparation of Monthly reports, customer visit reports, etc.

REQUIREMENTS

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  Science or commerce graduate with good academic record.
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  Sound experience and understanding of straightforward procedures or systems.
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  Uses clear and effective verbal communications skills with guidance (but not constant supervision) to express ideas, request actions and formulate plans or policies.
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  Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.
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  Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives.
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  Supports business processes with guidance but not constant supervision by understanding and effectively using standard office equipment and standard software packages.
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  Applies understanding of the business environment and objectives to develop solutions with guidance but not constant supervision.
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  Conducts research and analyzes data with guidance (but not constant supervision) in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments.
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  Works with guidance (but not constant supervision) to develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
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  Uses an understanding of numerical concepts to perform mathematical operations such as report analysis with guidance (but not constant supervision).
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  Works under guidance (but not constant supervision) to acquire, organize, protect and process data to fulfill business objectives.
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  Works under guidance (but not constant supervision) to analyze data trends for use in reports to help guide decision making.

Your Application


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Company is Evonik India