Job Description

Job Category: PMG-Channel Development (CRM)
: Job Purpose
This Role is within the Product management group and involves extensive coordination with stakeholders for built in process management framework at organisational level
Job Location Thane - Mumbai
Role Process Manager
Key/ Primary Responsibility of the Role Job functions include :
Understand business and services operations functions thoroughly and work with senior management in establishing right process and enhancing mechanism for Process Quality across the organisation.
Review existing processes based on Internal audit observations, customer service issues, regulatory changes, process digitalisation etc.
Periodic updation and evaluation of existing processes, identifying areas of improvement
Create new processes wherever process gaps are identified or upon introduction of new regulatory guidelines.
Updation of policy guidelines, manual of instruction and issuance of circular guidelines inline with regulatory guidelines.
Experience in driving process change management projects in coordination with multiple stakeholders
Excellent Problem Solving and communication skills
Education Bachelors or Master's degree
System Knowledge Preferably MS office, Visio, SFDC
Minimum Work Experience 2+ Years experience as a Process Manager. Exceptional written and verbal communication skills.

Skills Required