Job Description

Job Reference
* JR00107967



Job Summary
* Manager - Credit Operations


Job Purpose
\xe2\x80\x9cThis position is open with Bajaj Finance ltd.\xe2\x80\x9d


Job Duties & Key Responsibilities
* Duties and Responsibilities - \xe2\x80\xa2 Oversee and review service delivery providing management an oversight of implementation projects including project assignments customer satisfaction. \xe2\x80\xa2 Oversee and execute process improvements and the development of policies procedures methods and tools in support of delivery and to streamline work to provide a higher value to our customers. \xe2\x80\xa2 Establish control on project schedules and risk issues; facilitate timely decisions to maintain project schedule; identifies project risks early and assist by providing prudent and timely recommendations for risk avoidance; sets and manages all stakeholders expectations; creates and executes project work plans and revises as appropriate to meet changing needs and requirements. \xe2\x80\xa2 Work with Product management IT Service PMO & delivery teams & other cross functional teams to improve customer experience. \xe2\x80\xa2 Post launch have a continuous process of reviewing the process fixing issues identified based on auditing customer journeys customer queries and complaints received in delivery shops. \xe2\x80\xa2 Communicates across the organization to ensure knowledge of customer implementations and status. \xe2\x80\xa2 Provides management with regular project updates; serves as a critical advisor to the team as an Implementation leader and helps to set the direction for the implementation and professional services team. Ensure consistent use of implementation methodology. \xe2\x80\xa2 Active participation in Project Governance Meetings with Stakeholders. Responsible for serving as the primary customer escalation point for customer changes and/or issues during the implementation process. \xe2\x80\xa2 Inspire team with drive and motivation needed to aggressively meet commitments. \xe2\x80\xa2 Ensuring projects meet deadlines \xe2\x80\xa2 Managing relationships with clients and stakeholders \xe2\x80\xa2 Designing and signing off on contracts \xe2\x80\xa2 Overseeing all incoming and outgoing project documentation \xe2\x80\xa2 Designing risk mitigation plan \xe2\x80\xa2 Conducting project review and creating detailed reports for executive staff \xe2\x80\xa2 Optimizing and improving processes and the overall approach where necessary \xe2\x80\xa2 Securing growth opportunities and initiating new projects




Required Qualifications and Experience
* \xe2\x80\xa2 Around 3-4 years (for E03/E04) of progressive experience in customer service. \xe2\x80\xa2 Experience in banking/Insurance/non-banking industry would be preferred. \xe2\x80\xa2 Ability to identify key data sources and utilize data-driven insights to improve business decisions. \xe2\x80\xa2 Exceptional analytical, quantitative, project/process management, problem-solving, interpersonal, and leadership skills. \xe2\x80\xa2 Proficiency in analyzing qualitative data and paying strong attention to details. \xe2\x80\xa2 Ability to communicate well with all levels of management / diverse set of stakeholders / colleagues in a multicultural, multinational environment. \xe2\x80\xa2 Ability to prioritize and balance the needs of multiple stakeholders. \xe2\x80\xa2 Being creative and provide innovative solutions to business problems, not be limited by existing methods and procedures. \xe2\x80\xa2 Strong initiative and ability to work collaboratively (in a team environment) as well as independently. \xe2\x80\xa2 Open and flexible to any shift in line with the business needs and stakeholder requirements.