Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

How youll help us Keep Climbing (overview & key responsibilities):

• Responsible for operational leadership and supervision (including administrative duties) for a team within the Compliance system management department. This team handles technical records tasks, including asset sales, exchanges, technical acceptance of major assemblies, and compliance documentation, while also overseeing work with Ops Support (IMT functions), WISG (Job/task card writing and AA development coordination), and Engineering Project Specialists (AA project setup in SCEPTRE) to ensure accuracy and adherence to established standards.
• Responsible for work assignments, problem-solving, decision-making, customer support, and communications regarding the tactical and strategic execution of initiatives and objectives in relation to the Compliance system management team.
• Build strong partnerships with Delta TechOps stakeholders such as DMS (Delta Material Services), Engine Maintenance, MRO, and Regulatory Compliance, while coordinating closely with Ops Support, WISG (Work Instructions Group), and EPS teams to align deliverables, maintain compliance, and support operational and sales initiatives.
• This position requires knowledge of technical data (e.g., manufacturer service bulletins, Airworthiness Directives, SCEPTRE AAs) and how this data integrates into Delta systems such as SCEPTRE, MIRS, SAP, Documentum, etc. The Manager must understand how records are created, modified, and archived to support Deltas Part 121 and Part 145 certificate holders.
• Drive adherence to FAA regulations, Delta policies, and global compliance standards, ensuring safety and accuracy in all records processes.
• Champion a culture of safety, compliance, and continuous improvement.
• Apply Safety Risk Management principles when implementing new or revised procedures.
• Ensure all processes comply with Federal Aviation Regulations (FARs) and Delta internal policies.
• Oversee records investigations using tools such as SCEPTRE, Documentum, and paper archives.
• Deliver excellent customer service to MRO partners, ensuring contractual compliance for records requirements.
• Support initiatives to transition toward full electronic maintenance documentation.
• Perform data analysis, identify trends, and implement actions to optimize workflow and team performance.

What you need to succeed (minimum qualifications):

• 12+ Years of experience working within Technical Records in Airline Industry
• Bachelors degree or equivalent experience in an aviation-related field (Mechanical or Aerospace Engineering)
• Must have previous maintenance experience with a strong technical knowledge of the aircraft/engine.
• Strong commitment to safety and compliance values.
• Ability to read and comprehend service bulletins (SB) and Airworthiness Directives (ADs).
• Excellent customer service orientation and ability to collaborate across global teams.
• Strong skills in Microsoft Office, written and verbal communication, multitasking, analytics, organization, and time management.
• Highly self-motivated, detail-oriented, and flexible to support a 24/7 global operation.
• Must have previous leadership experience and should have held People Management Roles.
• Must be able to embrace and appreciate the value of diverse people, thinking and styles.

Behavioral Competencies:

• Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
• Ability to build and sustain robust networks across internal and external stakeholders.
• Being a coach/mentor/advisor to drive continuous team development and growth.
• Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
• Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customers perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.

What will give you a competitive edge (preferred qualifications):

• Strong technical writing skills.
• Green Belt certification or experience with process improvement methodologies.
• Previous experience in aviation maintenance records.
• Being an innovative thinker with a positive outlook, a vision for software improvements, and continual drive toward process improvements.

DELTO64-1

Skills Required