Manager Collection & Retention
Job Description
Role
Collection & Retention Field Executive
Job Level/ Designation
M1 - Manager
Function / Department
CS
Location
Aurangabad
Job Purpose
Responsible for end to end managing of collection and retention for allocated zone
Key Result Areas/Accountabilities
The role is of Collection & Retention for Consumer Segment base.
Manage Agency for different buckets (0-30, 30-60 & onwards
Active collections (Field Referral)
BAD Debt as per AOP (Especially 120+ bucket)
HNI/VIP Base E2E Collection, Retention (Proactive & Reactive), Resolution
Voluntary retention - MNP, Post 2 Pre, Vol Cancellation
Health Of Acquisition - Keeping tab on on-boarding process and filters are in place, raise alarms and take corrective actions.
Collections - Active, Bucket Collections (Field)
Bad Debt - As per Tgt
Churn - Vol (R-Churn, Post 2 Pre, MNP), Invol Churn (Base & Acquisition churn) - Consumer & IOIP
Focus on AOn 4-6 M (Acquistion Filters, AV/CV Process)
HNI/VIP Management - Control Churn, Maximize Collections, Ensure BD as per target
Complaints Management
Core Competencies, Knowledge, Experience
Good understanding of Collection KPIs
Good in handling Retention requirements
Understanding of managing HNI/VIP base
Managing Collection Agencies and agency collection team
Frequent travel need
Must have technical / professional qualifications * MBA
- 4-6 years on role experience
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Job Detail
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Job IdJD3113695
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAurangabad, Maharashtra, India
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EducationNot mentioned
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ExperienceYear