Job Description

The Role Responsibilities Strategy Lead the UAT team in building a stronger relationship with the different stake holders from the Group Product, Country Product, Country / CSG / CMS teams, Technology and other Operations teams. To be an expert on cash operations, having sound knowledge on outward, inward, clearing process, covering swift, ISO200022 process. To train / guide the users in UAT and ensure that they are up to the mark. Lead all initiatives to get more fitter and flexible in the way we work. Follow up and Lead initiatives to automate the manual processes. Focus on proving that we are here for good. Business Establish and maintain a close working relationship with all the relevant stakeholders to ensure that service issues are promptly escalated and acted upon. Fully Support in Initiating and implementing service quality initiatives. Uphold the values of the Group and Company at all times. Processes Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms and initiating corrective and preventive actions. Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extent applicable and Reporting all suspicious Transactions to the Line Manager. Where applicable, ensure compliance to Group and Country Regulations are managed to the extent agreed with the Countries and ensure that the team adhere to the same. Work with product development team and product management team to finalize complex solution offerings for local and global clients. Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time. Working together with Product, Engineering and PSS teams to drive correct setup for the global UAT solution. Be &ldquothe expert" of all cash applications with solid product understanding. Support reconciliation process wherever exceptions are notified. Have a thorough understand of the cash management business. Finalize and conduct User Acceptance Testing cases. People and Talent Ensure provision of ongoing training and development and cross training in different products, to larger teams and ensure that team members are suitably skilled and qualified with effective supervision in place to mitigate any risks. Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality. Update the Proficiency Grid with all the products being handled and monitor the same for all the staff in the team. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Lead through example and build the appropriate culture and values. Employ, engage and retain high quality people. Risk Management To proactively monitor and manage operational risks, system risks and channel risks of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting. Assist in the Process risk review for the unit by identifying the risk areas, compensating controls to be implemented and followed. AML procedure to be complied with and all reporting as per Group requirement must be done within the agreed time frame. Responsible for the Audit and Risk Control Standards associated with Cash Services operations. Ensure that the team must not share System ID and maintain secrecy of passwords. Delegation of Authority (DOA) must be adhered to without any deviations. Ensure that the SLAs are reviewed and signed off before the expiry date. Unit must be in audit preparedness / ready at any point of time. Governance Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines. Embed the Group&rsquos values and code of conduct in UAT to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture. Regulatory and Business Conduct Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment]. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association. Key Stakeholders Product Engineering Technology PSS teams Other Responsibilities Embed Here for good and Group&rsquos brand and values in CMO Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Business Strategy and Model / Dimensions Suitable analysis of performance and utilization thereof for generating adequate MIS for appropriate forums. Performance of Self and the Team (in terms of accuracy / timelines). Contribution to Product & / or Process Development. Knowledge of various products and services offered. Contribution to improved Technological support. Training (suggest / conduct). Build performance culture. Focus and Discipline. Customer Focussed. Living our values. Service quality. Audit rating. Risk Management and Control To appropriately act, within the framework of operational guidelines and functional parameters laid down. Should always escalate any issue to Superiors & / or Immediate Superior(s) if found beyond authority or critical in terms of complexity & / or reaching stalemate. Should alert Management team of any potential loss / claim in time to formulate remedial / corrective actions. Promptly reply to queries raised by keeping the Line Manager fully informed. Handle transactions in exceptional cases with the reporting officer&rsquos approval. Governance, Oversight and Controls No overdue KCSA. Non compliance and control weaknesses inherent in the selected samples are detected and duly reported. No unsatisfactory compliance reviews and audits on the conduct of KCSA and record keeping. Maintaining robust controls and monitoring. Financial Analysis and Control Cost Control (idea / implementation). Our Ideal Candidate 6 - 8 years of relevant work experience in Possess solid operations experience in Transaction Banking. Experience in Cash Management and Account Services. Experience in working in global operations centre. Excellent communication skills (verbal, written). Ability to think out-of-the box and problem solving driven. Team player, ability to work with people with diverse backgrounds. Should have knowledge of the systems used. Should be fully aware of associated Operational Risks. Ability to maintain good relationship within the unit and external contacts. Good interpersonal skills. Role Specific Technical Competencies Spot Opportunities Solve Problems Take the Lead Build Resilience Collaborate Communicate Deliver Sustainably Achieve Results About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you\'ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website

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