About Us
Headquartered in Princeton, New Jersey, USA, with offices in Canada, India, and Germany, we are a leading publicly traded global SaaS company that helps enterprise life sciences organizations accelerate new drug development into approved medicines that save lives and keep employees safe. Through our intelligently designed low-code software platforms, we digitize drug research and development, laboratory testing, regulatory approvals, and pharmaceutical manufacturing on a single, unified cloud platform that is cost-effective, ready to deploy, and easy to use.
Highly regulated companies choose Xybion to help them become more efficient, reduce costs and manage compliance, regulatory adherence and risk. Since our founding in 1977, we have supported through software, services, and consulting, 100% of the top 20 global life sciences companies.
Serving more than 160 customers in 25 countries, we have the global scale and expertise to bring our employees around the world together to drive innovation, manage complex business processes, improve program administration and client service delivery.
Job Title : Manager - Customer Support
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We are looking for an experienced customer service Manager to provide excellent customer service and to promote this idea throughout the organization
As a manager your will plan the overall customer support operations to meet service SLAs and other KPIs. In addition, will interact with a company's customers to maintain the high customer satisfaction.
Will build and manage a high-performance team with continuous improvement initiatives to improve the overall function.*
Key Responsibilities: *
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