Job Description

Description

Quality Assurance Activities :

1) Will own the internal audit program and outcomes - inclusive of but not limited to - Sampling Strategy, Audit Checklist, Audit the Auditor Process, Gage R&R Process, Defect rebuttal process etc. This position will be responsible for the internal audit team.

2) Coordinate audit related activities including communicating with appropriate business owners: project Leaders and Managers; Support Trainers; Subject Matter Experts, Leads and Associates to ensure all audits are completed per contractual requirements.

3) Audit Administration and Reporting, Managing the audit samples per the audit calendar, reporting on work outcomes and impact, scheduling, and partnering with site leadership to deliver all internal audit requirements

4) Performance Consulting To provide candid, practical feedback on Associates behaviors and management skills of team members, sharing training outcomes and coaching assessments, and providing strategies for response and continuous improvement.
5) Remediation Planning & Implementation - Partner with Operations, Training, Process Excellence to formulate & execute effective remediation & provide meaningful results

Learning and Development Activities:
1) Will support training delivery and outcomes for coaching, and functional skills training. This position will be a key force in improving the skills of Associates at all levels in the project, supporting learners during training, and "walking the talk" through coaching and other support

2) Coordinate Training including communicating with appropriate business owners: project Leaders and Managers; Support Trainers; Subject Matter Experts, Leads and Associates to ensure all trainings are conducted on-time and with sufficient resources and facilities.

3) Learning Plan development and implementation for low-performing associates, leads and managers including coaching/mentoring as needed.

4) Performance Consulting To provide candid, practical feedback on Associates behaviors and management skills of team members, sharing training outcomes and coaching assessments, and providing strategies for response and continuous improvement.
6) Content Development Provide inputs on training content as appropriate, and ensuring content properly reflects policies, processes and tools. This may also include modification of existing content, as well as creation of unique local content when required.

Leadership Role Model; given the high-profile and high-impact nature of this position, the AM Trainer must be able to embody and evoke leadership and management skill at a role model level, delivering services and interacting with colleagues with integrity.

Travel required - Travel up to 20% required to other sites in the region

Qualifications

Basic Qualification

- 10 plus Years in Healthcare Domain

-Fluent in written and verbal English.
- Skilled in planning, implementing, and assessing training and / or internal audit program management, quality data analyses and remediation planning & execution
- Excellent communication skills for the purpose of knowledge transfer and skill development, including superior skill in teaching coaching, mentoring, interpersonal skills and leadership in action.
- Ability to collaborate with subject matter experts, quality auditors and managers for training content development, and modification..
- Demonstrated experience delivering soft skills, customer service, technology skills and/or systems training, internal audit experience
- Demonstrated knowledge of adult learning and training practices, strong data analyses practices
- Ability to use multiple learning methods, data analyses and link appropriate methods with subject matter.
-- Skilled in use of training technology for delivery and use of technology for development of training materials and general work deliverables.
- Demonstrated experience working with remote teams.

- Solid experience in training transformation activities and / or Quality Audit automation

- Bachelor's degree or significant college course work, in communication, education or related field.

- Green Belt Certified

Reporting Structure

Reports to Director / Assoc Director in the function