Job Description

Company Description

When you\'re one of us, you get to run with the best. For decades, we\'ve been helping marketers from the world\'s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon\'s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified\xe2\x84\xa2. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit or our page.



The Campaign team is the end-to-end expert for orchestrating and activating personalized customer and prospect connection journeys anywhere, anytime. We pride ourselves on our campaign management expertise across the entire lifecycle - from planning and implementation to activation and performance tracking across any channel; owned or paid, offsite and onsite. Our team consists of experts proficient in various platforms, including PeopleCloud Media, PeopleCloud Messaging, CitrusAd, Adobe, Unica, Salesforce, and more.

Why we are looking for you

The Ad Operations Manager manages a team of AdOps experts, advising and guiding the team to ensure that retail media campaigns are executed as requested and validated with high-quality standards. The manager will help to ensure that team members are trained on all processes and tools and monitor team quality. The Lead will work with cross-team leaders to initiate preventative measures for errors and drive automation.

What you will enjoy in this role

• Be part of a rapidly growing business in a high-growth domain.
• Responsible for campaign delivery and client satisfaction.
• Oversee all full-service campaign operations within the purview and ensure all requests are delivered according to contract requirements.
• Work with stakeholders across the globe to identify opportunities to create value for clients.
• Get an opportunity to develop people as part of the job
• Be part of a fun team

What you will do

• Lead and/or develop content for on-going team training programs.
• Maintain campaign process documentation and template forms to ensure seamless service experience across book of business.
• Assist in the development, communication, and rollout back-up plan across the book of business during production resource outages.
• Track key metrics that matter. Ensure immediate teams reports are current and accurate.

Qualifications

• Experience of managing a retail media/digital media ad operations is a must.
• Strong domain knowledge of retail media/digital media is a must
• Experience of leading teams (

10 people) is a must. * 12+ years of overall experience in marketing, digital or other relevant domains.

• Rich experience of delivering business results, customer service, people management, escalation management/problem resolution, identifying opportunities for value creation, and innovation.
• Experience of directly working with global stakeholders and with clients.
• Bachelor\'s Degree required.
• Preferred Qualifications
• Master of Business Administration (MBA)
• Has strong and proven leadership skills to drive changes in the organization
• as maintained project/account documentation
• Has good written and verbal communication skills, negotiation skills, time management skills
• Is detail-oriented, able to multi-task and prioritize
• Is a self-starter and result-oriented

Publicis Groupe