Job Description

Job Title: Manager - Business Support
Job Location: Mumbai
As a Manager with Business Support service line, you will be managing End-To-End Customer BUIT Projects for MEA CLM and CLM MNC-SBC-CSI-BC-IP Customers as Project Manager. Implement Project Management plans and processes to successfully deliver projects while meeting the cost, timescale and quality parameters in line with overall business objectives and needs, Group guidelines.
Key Responsibilities:

• Recognized subject matter expert in job area typically obtained through advanced education and work experience
• Manage large projects or processes from Initial analysis to project closure
• Ability to work and move forward with limited oversight from Manager
• "Can-do" attitude to document solutions and decisions for Stakeholders to confirm.
• Chase owners or actions, escalates when required, ability to push-back in a documented way
• Manages project in matrix organization
• Able to manage issues and report to Senior Stakeholders
• Documents informed decisions on Designs and Solutions, for Internal or Customer-facing projects
• Extensive understanding of DGF's Product Operations lifecycles
• Extensive knowledge of, and compliance with DPDHL BUIT Governance process
• Ability to consistently manage demanding internal and external senior stakeholder
• Good negotiation skills to manage external MNC-SBC-CSI-BC-IP and other Sales Channel customer expectations
• Use of the DEPICT project management methodology
• Technical aptitude, including but not limited to Data Communication protocols, CLM Workflows, Functionality and configurations, Data Field gapping and mapping
• Ability to benchmark 3rd party BUIT Service Providers
• Strong understanding of Change Management principles for implementing Non-Business Critical applications, and the importance of this for the success of the project
• Convince other subject matter experts to accept new concepts, practices, and approaches
• May cooperate with and coordinate 3rd parties e.g. external service providers
• Build strong, trusting cross-functional relationships with DHL Group Managers
• Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
• Provide technical guidance to line Managers and employees
• Customer Contracts Sales Channels MNC-SBC-CSI-BC-IP IMPAT (Customer Implementation) Teams and EU BPO (Business Process Optimization) Head for collaboration during all processes, decisions and projects
• Customer Contracts Sales Channels Sales personnel and external customer stakeholder management during customer-facing projects

Required Skills/Abilities:

• Bachelor's degree (Computer Science, Information Systems or any related field is preferable).
• Project management certification an added advantage
• Proficiency with handling global project for DHL's customers
• Activities involve collaboration/communication with CLM Vendor Support, Customer Sales Channel Operations and IT team
• Strong English skillset in verbal/written is required
• Experience working CIM for Customer Integration related projects in IT domain is preferred
• Already practicing Agile or equivalent Project Management methodology
• Project Manager experience
• Knowledge in Microsoft Teams, Projects, Visio, Microsoft Office
• Knowledge in visualization Tools
• Strong analytical Skills

Skills Required