Job Description

We are looking for a Manager- Billing to join our Billing team in Noida. This is an amazing opportunity to work in Billing Team for Clarivate. The team consists of approx. 35-40 employees and is reporting to the Manager/Sr. Manager. We have a great s

We are looking for a Manager- Billing to join our Billing team in Noida. This is an amazing opportunity to work in Billing Team for Clarivate. The team consists of approx. 35-40 employees and is reporting to the Manager/Sr. Manager. We have a great skill set in Billing/OTC expertise and we would love to speak with you if you have skills in Billing Domain with added knowledge of Order to Cash About You - experience, education, skills, and accomplishments B. Com Graduate with Masters in Finance (desired) with minimum 50% score throughout education Minimum 4-8 years of experience in various Billing / O2C domain Experience of managing key accounts / services billing for the organization Experience in end to end AR module & have should know impact from GL side Should have team Management experience of more than 3-4 years It would be great if you also had . . . People Management Planning & Organizing Excellent Written & Oral Communication Skills Process Oriented, attention to details and Analytical approach Excellent in MS Office/ PPT & management reporting. What will you be doing in this role Engage with the client, in case of an escalation Understand key issues / concerns regarding billing Put forth own perspective on the issue / concern Provide clarity / assurance on issue resolution Direct team to prepare an action plan to address any issues / concerns Seek inputs from the client on the plan Track the progress on plan, provide support and resolve deadlocks in order to address client escalation with regard to the global billing process Drive the culture of continuous improvement across systems and processes in the team Identify new levers to increase productivity in the team Encourage team to come up with new ideas / ways to enhance efficiency Guide team to find ways to automate processes and systems in order to eliminate human effort an probability of error Finalize the non-value adding steps and get a buy-in from team to remove those Drive and monitor regular operations of the team through monthly reports and dashboards Identify areas of systemic improvement in the Billing process Discuss process issues in billing operations with the team Address any escalations from subordinates / sales / legal teams (e.g. disputes with P&L implication, credit limit approvals, taxation charges, etc.) Collaborate with finance / sales for policy discussion on billing terms, etc. Review SLAs for processes related to the function on a periodic basis Lead review meetings with the team and discuss constraints, resolutions and processes Review credit terms / contract terms with clients, etc. before approving the final bill in the system in order to ensure that laid down processes and guidelines are being followed SLA & KPI's . Accuracy in details . Reports Define process flowchart for the billing operations Set annual plans, metrics, targets for the team Need to perform BAU invoice reviews before final delivery to the clients and need to take the lead in the absence of other reviewers Conduct periodic reviews of operations and facilitate better coordination within the team Set team KPIs, agree on measurement systems and help team define action plans Drive collaboration with other teams - Operations, Finance, etc. for operational targets, processes and policies (such as variance acceptance levels, penalty and credit policies, credit assessment, etc.) Plan and oversee annual internal audit of systems and processes in the team in order to set effective processes and systems for seamless billing operations Adherence to targets, budget Overall productivity of the team Identify, prioritize and deploy action items for competency development in the team Engage with employees Direct and guide team on departmental issues Identify, groom, reward and develop high performers and future leaders and hand hold them in their career through developmental feedback Challenge and motivate the team for their growth, ownership and responsibility Resolve escalated conflicts and grievances Set clear and objective goals for team and drive them towards the achievement in order to engage, retain and develop a committed and cohesive workforce. Conduct regular 1-0-1 and motivate the team About the Team Our team manages the Billing/E-Billing functions and create/deliver invoices to the Clarivate clients who use Clarivate software/services. Day to day operation involves interacting with internal stakeholders like Sales, software/services operations team, Finance team, TAX team, etc. for effective closure of monthly revenue cycle Hours of Work This is the permanent role. We are working as per the process/client requirement, with shift timings spread between 9 AM to 9 PM - flexible (45 hours a week) It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.