Job Description

Your Responsibilities As a manager of cloud platform operations team, you will be responsible for managing the team directly reporting to you, the overall observability of the cloud system, possess strong monitoring skills, excellent communication skills, and a passion for automation and innovation. You must be able to work in and adapt to a fluid, fast-paced environment.
In this individual contributor role, You will need,

• Ability to manage the team of your direct reports in local and remote locations, task assignment and tracking to closure of your direct reports, conduct weekly status meetings with the team to monitor the progress of team members deliverables, doing performance reviews of your direct reports, and guiding the team to operate adhering to our company\'s DATA values
• Abackground in Devops, platform engineering, site reliability engineering, systems administration, or software development/qa
• Ability to configure and maintain monitoring tools such as Prometheus and Grafana
• Good knowledge of logging systems like ElasticSearch, Logstash, and Kibana
• Previous experience building custom dashboards from multiple data sources
• Excellent monitoring, debugging, and troubleshooting skills
• Self-motivated with a strong sense of ownership, urgency, and drive
• Empathetic listening skills and a desire to continuously improve and grow
• Planning, installing and deploying highly available solutions on public cloud
• Support the agile software development process among cross-functional teams to ensure smooth product delivery
• Be a primary person to handle P0/P1 incidents reported in production and staging landscape
• Perform incident/alert troubleshooting, problem analysis and provide high quality solutions to technical issues
• Involve in RCA process for production incidents and taking preventive steps working with all the required teams in dev, qa and operations
• Work with development teams across multiple organizations to drive automation, establish software standards, service modularity, testing standards, and deployment/management of microservices.
• Focus on automating build, release/deployment, manual processes and workflows

Key Essentials 10+ years of relevant experience in software testing, project management, site reliability engineering, systems administration, or software development

• Experience in working and leading the projects spanning geographically distributed teams
• Experience in project management from scoping to delivery working with the members from within and across the teams
• Experience in managing projects spanning across multiple teams involving cross team
• collaboration for brainstorming the ideas, dependency and risk analysis, come up with mitigation plans and tracking the tasks to closure
• Experience in driving multiple projects working with different teams like dev, qa, pm, operations, infrastructure and security
• Experience in on-boarding new products and services to cloud with compliance requirements like soc-2
• Ability to take an initiative to cloud deployment design and implementation working with team members
• Experience with public clouds such as AWS, Azure, GCP
• Significant experience with tools used for automated deployment, scaling, and operations of application containers such as Kubernetes
• Experience in development or QA or operations to automate the repeated tasks (ex. A build or test framework or building deployment pipelines)
• Experience across entire SDLC, CI/CD tools, with configuration & release management, deployments, and troubleshooting in cloud environments
• Ability to explore new technologies/tools and participate in POC
• Good programming concepts/knowledge around Java based applications for debugging
• Strong understanding of source code version control systems like GitHub and code branching/merging strategies
• Strong scripting experience in Java, shell, Bash, PowerShell, or Python
• Expertise with build package and release tools such as Maven, JVM, Ant and Gradle
• Expertise with CI/CD tools such as Jenkins, Spinnaker, Harness
• Experience with tools such as Prometheus, Grafana, Sumo Logic, ELK, Opsgenie
• Experience with deploying Docker images in the Cloud delivered through AWS EKS
• Network automation such as switch configurations, routing, & load balancers
• Proficiency with Cloud technologies such as AWS Cloud (EC2, EC2 Container Service, Kubernetes), Azure, GCP
• Excellent cloud experience including but not limited to multi-tenancy, secured application, high availability, Micro Services, telemetry
• Excellent communication skills (written, verbal, interpersonal)
• Ability to work independently with little direct supervision

Experience in hiring, mentoring, and coaching to build self-driven individuals and