Job Description

You will be expected to perform the following tasks in a manner consistent with CBA\'s Values and People Capabilities. Core responsibilities . Responsible for managing traces and recalls team who will assist resolve the enquiries received from Customer and Financial Institutions and perform investigation as required. . Ensure optimal resource loading and capacity planning to realise optimal service level delivery against minimal cost . Monitor customer driven service level Metrix and ensure service levels are accurately monitored and reported . Lead and empower teams towards progress and Living by CBA values , building an engaging culture . Manage the performance Management cycle , objective settings , development and career planning, performance appraisal and rewards and recognition . Ownership of internal communication and status update . Managing stakeholder communication across multiple lines of business on operational milestones , process changes , escalations etc. . People and Resource Management (e.g. people development, attrition , pipeline/skill monitoring, training program) for the team Your experience Your qualifications . Knowledge of corporate client investigation process, .Ability to organise workflow, prioritise tasks and deliver high quality standards. . Strong track record of Transformation, including experience in driving projects/initiatives that lead to improve business standards. . Conversant with the regulatory requirements pertaining to payments and remittance processing. . Must have proven record of Develop employees and their skill set to expand Minimum 6 - 8 Years\' experience in corporate client investigation Compliance operations. The experience should contain a minimum 3 years of People management tenure. Must have exceptional Operational, management and analytical skills. Ability to break complex problems into smaller ones by analysing data with the help of industry tools. Possess a service based mind-set with strong customer focus. Excellent Communication and stakeholder management skills, support by collaboration mind-set Highly motivated, result driven, team and customer focused. Detail oriented and able to multi task to accomplish tasks effectively. Strong senses of Risk Control and Management. Your development If you live the values and demonstrate the people capabilities we can offer great opportunities. With a broad range of opportunities for our employees to continue to build on their skills and develop their careers in new and interesting directions, the way you live the values and demonstrate the people capabilities are key. Use the people capabilities required for this role as a guide to the critical skills and behaviours you need for your next move. If you\'re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you\'ll need to apply through to submit a valid application. We\'re keen to support you with the next step in your career. We\'re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 15/08/2023

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