Job Description

Role TM - IP Ops/ MPLS Operations Job Level/ Designation Manager - Active Trx Ops Function / Department Technology / Transport Ops Location Lucknow Job Purpose * Responsible for Circle IP/MPLS based transport network operationalization, produc

Role TM - IP Ops/ MPLS Operations Job Level/ Designation Manager - Active Trx Ops Function / Department Technology / Transport Ops Location Lucknow Job Purpose Responsible for Circle IP/MPLS based transport network operationalization, product capability validation, sign off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to next level for mobility internet services, products Deliver SLA/KPI for IP/MPLS network , mobility and enterprise services. Strong Governance mechanism with cross functional team OEM (Cisco, Juniper, Nokia, and Ericsson) MS partners (Nokia, Ericsson, Huawei) ,adherence to benchmarks (KPIS, SLAs)andto meet mobility and carrier business SLA expectation. Key Result Areas/Accountabilities Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP , IN , RECC, 2G/3G/4G , MoRAN etc. (Core Service Availability - 99.995) Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision.(Network Availability -99.995, Service Availability - 99.995) Spare Management and Ensuring fault within MTTR. Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits. Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers. Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other off-net service providers. Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers Quality Management & Optimization - KPIs, Benchmarking and Optimization of IP/MPLS Networks , Service Level SLA , analysis, recommendation and implementation Drive digitization for entire IP/MPLS based network and service fulfillment and assurance. Core Competencies, Knowledge, Experience 5-10 Years of Experience in Domain (Telecom/IT/OEM ) with 2-3 experience in handling Large Scale Telecom Network Domain Experience in implementation, operations & management of data networks and services in large service provider environment. Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement. In-depth knowledge and experience in large scale and complex IPMPLS backbone and backhaul network to carry mobility and fixed line services Ability to drive operational excellence through standardization and innovation in processes/systems/tools. Experience in managing multi service & multivendor (Cisco, Juniper, Huawei etc.) data network. Good interaction experience with other service providers/partners, industry technical experts/forums and standards bodies Must have technical / professional qualifications BE in Electronics & Telecommunication/IT. Industry Certification Mandatory -CCNA/CCNP/CCIE/JNCIA/JNCIP