Job Description

Role

TM - IP Ops/ MPLS Operations

Job Level/ Designation

Manager - Active Trx Ops

Function / Department

Technology / Transport Ops

Location

Lucknow

Job Purpose

• Responsible for Circle IP/MPLS based transport network operationalization, product capability validation, sign off, KPI & SLA benchmarking, develop measures to catapult transport service level SLAs to next level for mobility internet services, products
• Deliver SLA/KPI for IP/MPLS network , mobility and enterprise services.
• Strong Governance mechanism with cross functional team; OEM (Cisco, Juniper, Nokia, and Ericsson); MS partners (Nokia, Ericsson, Huawei) ,adherence to benchmarks (KPIS, SLAs) and to meet mobility and carrier business SLA expectation.

Key Result Areas/Accountabilities

• Operation responsibility of IP Transport Network. IP transport services design and operation ownership of all mobility entities like STP , IN , RECC, 2G/3G/4G , MoRAN etc. (Core Service Availability - 99.995)
• Delivery SLA/KPI for IP transport network in line with Vodafone Idea vision.(Network Availability -99.995, Service Availability - 99.995)
• Spare Management and Ensuring fault within MTTR.
• Drive operations excellence for Network & services with stringent SLA compliance by implementing industry best practices, tools and systems. Ensure service performance & quality through service improvement plans and regular service audits.
• Define service performance KPIs and benchmark with industry. Periodic review of SLAs for competitive market offering. Engage with Transport Operation head periodically for Network/service performance reviews to improve the quality of experience to customers.
• Efficient governance of managed services partner engagement at strategic and operational level to ensure best in class service experience to customers. Governance of OEMs & other off-net service providers.
• Operations (Technology) sign off with product for development & launch of new products/services/solutions SLAs proposed to Mobility Customers
• Quality Management & Optimization - KPIs, Benchmarking and Optimization of IP/MPLS Networks , Service Level SLA , analysis, recommendation and implementation
• Drive digitization for entire IP/MPLS based network and service fulfillment and assurance.

Core Competencies, Knowledge, Experience

• 5-10 Years of Experience in Domain (Telecom/IT/OEM ) with 2-3 experience in handling Large Scale Telecom Network Domain
• Experience in implementation, operations & management of data networks and services in large service provider environment.
• Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.
• In-depth knowledge and experience in large scale and complex IPMPLS backbone and backhaul network to carry mobility and fixed line services
• Ability to drive operational excellence through standardization and innovation in processes/systems/tools.
• Experience in managing multi service & multivendor (Cisco, Juniper, Huawei etc.) data network.
• Good interaction experience with other service providers/partners, industry technical experts/forums and standards bodies

Must have technical / professional qualifications

• BE in Electronics & Telecommunication/IT.
• Industry Certification Mandatory -CCNA/CCNP/CCIE/JNCIA/JNCIP