Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role Management Trainee /Assistant Manager / Manager - Customer Relations , Pipeline and Proposals
The Renewal Support Specialist reports to a Renewal Proposal Supervisor and is part of a team supporting client's renewals customers. This role delivers timely, accurate, and compliant renewal quotations by validating scope, applying contract language, managing billing terms, and coordinating across Sales, Legal, Finance, and partner representatives. Specialists at this level own renewal opportunities end-to-end--from data validation through customer delivery--while sharing best practices and identifying workflow improvements.
Responsibilities

• Analyse contract details and validate terms with the customer by comparing asset lists from sellers to partner install-base reports, confirming quantities, service dates, and program compliance before issuing quotes.
• Engage with customers, as needed, for questions regarding quote details, renewal programming, and other renewal support-related areas.
• Apply approved legal language to contracts by reviewing partner program rules against customer requirements and recommending standard or revised clauses for supervisor or Legal approval.
• Define downstream dependency rules for revenue recognition, tax, and commissions when notified of end-of-service or discontinued products and reconcile renewal quotes with comparable replacement SKUs.
• Resolve internal and external quoting issues by raising partner-portal cases for entitlement or tool errors and navigating system or process delays, keeping stakeholders informed until closure.
• Support partner/vendor contract management by assisting the contracts team in verifying the accuracy of Statements of Engagement (SOE) or Statements of Work (SOW) tied to renewal quotes.
• Manage standard terms and billing schedules by reviewing contract schedules, adjusting billing dates, co-term details, and renewal frequencies, and documenting changes for Finance and downstream systems.
• Contribute to continuous improvement by documenting recurring pain points and proposing process or automation enhancements.
• Engage in professional development through partner webinars, renewal-process training, and shadowing senior specialists to deepen product, program, and contract knowledge.
• Achieve or exceed KPIs for turnaround time, data quality, and customer satisfaction.
• Support ongoing reporting on renewal status and key metrics.

Qualifications we seek in you!
Minimum Qualifications

• Bachelor's degree in finance, Accounting, Business Administration, or a related field.
• Excellent communication skills in English (verbal and written).
• Applies advanced skills to solve atypical problems and handle a variety of support scenarios.
• Acts as a resource to peers, sharing expertise and knowledge.
• Communicates complex or technical information clearly.

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required