Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
We are inviting applications for the role of Domain Trainee/Management Trainee, Invoice to Cash
We're looking for someone with extensive knowledge and understanding of entire Invoice to cash process. In this role, you will be expected to work on strict deadlines, in a high-pressure business environment while being a good team player and should have led a team size of ~20 to 25 people.
Responsibilities:
In this role, you'll be responsible for all the activities related to I2C domain

• Reconcile the agent account as per remittance provided by the account current agent
• To post the amount on policy bill lines received from Agent for policy premium
• Follow up with the agent on delinquent items and for the amount lying in suspense account
• Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics
• Provide relevant process reports on a timely basis
• Ensure adherence to established attendance schedules i.e. per predefined rosters
• Ensure adherence to company policies and procedures
• Coaching and grooming of team members to build a strong and efficient team
• Good analytical and problem-solving skills
• Ability to communicate verbally and through emails with businesses
• Eye for Detail and High level of accuracy
• Ability to prioritize effectively, be flexible as needs change
• Positive attitude with a focus on continuous process improvement and an open mind to change
• Proven ability to build effective working relationships with clients & internal stakeholders

Qualifications and experience:
Minimum Qualifications

• B. Com graduation
• Relevant work experience in Invoice to Cash
• Communication should be A2+ and above

Essential skills:

• Effective written, verbal, and listening communication skills.
• Research and analytical skills.
• Detail oriented.
• Effective interpersonal skills
• Ability to balance timeliness, accuracy and productivity independently.
• Adjust easily to changes required as a result of workload re-assignment and business processes.
• Teamwork - Achieve team objectives effectively through workload prioritization.
• Business awareness

Technical skills:

• Highly skilled in computer navigation
• Average keyboarding speed with high accuracy
• Proficiency in the English language
• Data gathering, logic, and numerical ability
• Proficiency using MS Office Suite (Word, Excel, Outlook)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required