Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee - Invoice to Cash (Collections)
We are looking for a seasoned and adept Management Trainee - Invoice to Cash (Collections) with experience in Order to Cash processes and proficiency in SAP. Join our vibrant finance team and play a pivotal role in formulating and implementing impactful collections strategies, overseeing the dispute resolution process, ensuring efficient cash application support, and contributing to the Order to Cash lifecycle. If you possess a demonstrated history of successfully navigating intricate collections and dispute scenarios, coupled with hands-on experience in SAP ERP, we invite you to apply for this critical position.
Responsibilities

• Develop and assess collection strategies to optimize the recovery of outstanding balances.
• Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.
• Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.
• Contact customers for payment through phone and email, adhering to collections strategy.
• Escalate accounts within the customer's organization and internally as per collection strategy.
• Take necessary actions, including legal steps, to expedite resolution.
• Gather necessary information and prepare documents for settlement cases.
• Approve installment and settlement plans within the scope of authority.
• Track and follow up on customer payment promises related to settlements.
• Escalate accounts and take necessary actions for resolution, including legal steps.
• Prepare documentation/reports for governance meetings with Key Accounts Managers.
• Manage bad debt write-offs, including forecasting, approval, and reconciliation.
• Initiate refund requests for credit balances upon customer request.
• Create refund reports, reconciling requests with payments received.
• Review daily unidentified remittances report and assist with payment clearing.
• Perform customer accounts reconciliation.
• Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
• Engage resolution owners for timely dispute resolution.
• Research and resolve disputes, including collaboration with internal and external stakeholders.
• Provide support for escalated dispute cases and inform customers of resolution outcomes.
• Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.
• Delivering effective training programs to enhance the skills and knowledge of team members.
• Providing mentorship to foster professional growth and development within the team.
• Ensuring strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Driving process improvement initiatives for enhanced operational efficiency.
• Taking a proactive leadership approach, championing continuous improvement efforts within the team.

Qualifications we seek in you
Minimum qualifications

• Bachelor's degree in finance, Accounting, or related field
• Rich experience in collections, dispute resolution, and cash application.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation abilities.
• Previous experience in governance meetings and managing relationships with Key Accounts Managers

Preferred Qualifications/ Skills

• Detail-oriented with a focus on accuracy and continuous improvement.
• Familiarity with industry regulations related to collections and dispute resolution.
• In-depth knowledge of collections strategies, best practices, and their integration within SAP systems.
• Hands-on experience in navigating complex collections and dispute scenarios.

Ability to get down in the trenches and exec
Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required