Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of MT, Collections
We are looking for a Collections Representative who would be responsible for managing all collection and dispute resolution activities in accounts receivable and related settlement processes.
Responsibilities
In this role, you will be responsible for all the activities related to Order to Cash domain.

• Contact customers via calls and emails. Send out invoices and request payment.
• Resolve customer complaints, disputes, deductions, and research account discrepancies.
• Process Credit Card Payments. Keep check on all other payments and ensure a correct application of monies
• If debtor will not pay or is being non-cooperative, escalate, involve, and communicate with all stakeholders.
• Arrange for payments to bring the account current and follow up to ensure obligation is satisfied. Rationalize payment plans with customers if required.
• Monitor customer account details for non-payments, delayed payments, and other irregularities
• Maintain call logs and expected payment dates. Document collections notes in Billing System
• Forecast cash collections and participate in presentations of account receivables information to multiple stakeholders.
• Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information.
• Collaborates & negotiates with multiple stakeholders to resolve issues

Qualifications
Minimum qualifications

• B. Com Graduation
• Relevant work experience

Preferred qualifications

• Good Communication Skills
• Ability to learn ERP systems
• Good analytical and problem-solving skills
• Excellent MS Office skills including MS Excel
• Good conceptual knowledge and experience in tax activities preferred

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.