Job Description

Supervises employees on an assigned shift to perform maintenance or service functions to specific time, quality, and cost standards. At more senior levels may include a higher degree of troubleshooting and more complex maintenance such as machine installation/replacement or electrical/mechanical work. Key responsibilities Site Maintenance Perform a range of site maintenance activities, critically reviewing and providing input while working within the established site maintenance plan to achieve pre-established outcomes. Equipment Maintenance and Repair Troubleshoot and diagnose highly complex equipment and systems for emergency repairs. Operations Management Supervise others working within established operational systems. Leadership and Direction Explain the local action plan to support team members in their understanding of what needs to be done, and how this relates to the broader business plan and the organizations strategy, mission and vision; motivate people to achieve local business goals. Work Scheduling and Allocation Develop short- or medium-term work schedules in order to achieve planned commitments. Approve overtime or use additional resources as needed. Performance Management Respond to personal objectives and use performance management systems to improve personal performance. OR Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal. Health, Safety and Environment Follow the organizations Health, Safety and Environment (HS&E) policies, procedures and mandatory instructions; to identify and mitigate environmental risks and risks to the wellbeing of oneself and others in the workplace; instruct the team in safe working methods; identify instances of risky behaviors within the team and take appropriate action, escalating serious issues as appropriate. Quality Plan and coordinate testing and inspection of products and processes. Implement corrective actions or continuous improvement initiatives, and monitoring them to make sure they are effective. Operational Compliance Help others get the most out of internal communications systems by offering support and advice. Organizational Capability Building Use the organizations formal development framework to identify the teams individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential. Maintenance and Repair Planning Plan and coordinate repair, maintenance, and construction work to deliver work to cost, time, and quality standards. Includes scheduling workflow and allocating resources. Improvement/Innovation Identify shortcomings in existing processes, systems and procedures, and use established change management programs to address them. Knowledge Management System Help others get the most out of knowledge management systems by offering support and advice. Project Management Work within an established project management plan to achieve specific goals. Skills Planning and Organizing Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives. Policy and procedures Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives. Verbal Communication Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies. Action Planning Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements. Review and Reporting Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports. Health and Safety Manages and applies safe systems of work without supervision and provides technical guidance when required. Adaptive Mindset Works with full competence to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. Typically works without supervision and may provide technical guidance. Masters Service Conversations Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance. Education Short-Cycle Tertiary Education Experience Experience enables job holder to deal with the majority of situations and to advise others (Minimum Over 3 years to 6 years)

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