Job Description

: Position: Mainframe Support Key Skills: Mainframe ( not AS400 ), COBOL, CICS VSAM, JCL u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Database: DB2, IMS, SQL u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Nice to have: Telon Responsibilities: u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Should be able to Triage Tickets and assign to team members. u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Should be able to quickly investigate and find the root cause of issue and come up with temporary fix and later Permanent fix. u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Interact and work collaboratively with various stakeholders like Customer, Customer\'s end customer, User, First Response, Customer Support, Maintenance teams, Dev Ops teams, IT Management u2022u00A0u00A0 Provide technical and domain thought-leadership, and mentoring to junior members of the team u2022u00A0u00A0 Review and approve software design and developed code u2022u00A0u00A0 Ability to work in a fast paced environment u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Focuses on continual process improvement to enhance customer satisfaction Qualifications: u2022u00A0u00A0u00A0u00A0u00A0u00A0 Atleast 610 years of experience. for P2 u2022u00A0u00A0u00A0u00A0u00A0u00A0 Atleast 3-6 years of experience. for P1 u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Resource should have very good knowledge and hands on support experience in working with COBOL, CICS VSAM, JCL applications u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Need to have experience in working on Support tickets and completing the tickets within SLA u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Good knowledge in RDBMS (DB2/IMS) u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Resource should have good communication skills, positive attitude and intent to learn things faster. u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Bachelors in Engineering. u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Exposure to tools such as Endevor and Telon u2022u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Willing to work on-call during weekends. Shift : 12:00 noon to 9:30 PM IST

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