Job Description

About The Role :

- We're looking for a passionate, visionary, customer obsessed sales professional to manage our Tele sales Operations.

- You will own the prime tele sales operations & will be responsible for devising strategies to improve conversion & accomplish revenue target.

- To be successful in this role, you should have : Solid experience in outbound tele sales/inside sales, building processes, tech & product integrations, identifying and fixing process gaps & managing large Outbound teams.

What you'll do :

- Overall accountability for a span of 140-150 seats operations & accomplish targeted sales goals & relevant KPI's.

- Strategize & drive sales - work with internal & external teams to define & achieve targets.

- Coordinate with the HR team for hiring forecasting & resource planning to ensure optimal headcount planning.

- Manage process quality by coordinating with QAs & trainers to maximize productivity & achieve desired operational outcome.

- Design sales incentive strategies in line with business requirements & growth targets.

- Implement enabling technologies - CRM, campaigns & process automation.

- Work with internal product & tech team for optimal dialer & CRM effectiveness.

- Automate tracking mechanisms to ensure visibility of performance metrics at all levels.

- Coordinate training delivery to the sales teams to improve efficiency & output

- Proactively identify opportunities for sales process improvement. Inspect sales call process quality and prioritize opportunities for improvement.

- View and revise SOPs for the TC team while getting timely reports on performance.

- Build a culture which includes performance reviews, coaching, counseling, and discipling employees.

About You :

- You have 8+ years of experience in managing tele sales/inside sales; experience in Insurance/real estate tele-sales is preferred.

- Hands on experience with dialer management - Data upload, lead ranking, funnel optimization & campaign management.

- You're passionate about developing target driven teams, streamlining processes & driving automation through Product and Technology.

- You have prior experience in working with sales tools such as Salesforce, Lead squared, Zendesk etc.

- You're an excellent communicator and a very strong leader.

- Fast-paced, high growth and ambiguous (at times) environment gives you an adrenaline rush.

Required Skills :

- Leadership skills.

- Interpersonal skills.

- MS Office (Excel, PowerPoint etc.)