Mac Support Engineer (contract)
Job Description
Act as a single point of contact for walk-in, phone calls and emails from internal/external employees'/ end customers regarding IT issues and queries. Receiving, logging and managing calls from customers via telephone and email. Responsible for handling Incident queues, ensure that response and resolution SLA are met as per the SLA's agreed with the customer. Escalate unresolved calls to the appropriate support groups. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles. Providing Deskside support including IT asset management for Pune Office. Collaborating with external IT vendors to resolve user's hardware issues. The role is 24*7 rotational with night shifts in the alternate monthJob Type: Contractual / Temporary
Contract length: 12 monthsSchedule:
- Rotational shift
- Remote: Reliably commute or planning to relocate before starting work (Required)
- Windows Support: 2 years (Preferred)
- MAC Support: 2 years (Preferred)
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Job Detail
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Job IdJD2868947
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRemote, India
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EducationNot mentioned
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ExperienceYear