Job Description

Key Responsibilities:

Handle and coordinate import shipments (Air/Sea - LCL, FCL, AIR).
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Liaise with counterparts and co-loaders on daily routing orders; update clients accordingly.
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Prepare CAN copies and share arrival details with consignees.
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Respond to and resolve customer queries related to shipments and routing orders.
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Execute order requests via calls and emails.
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Communicate with suppliers, carriers, and customers regarding shipment updates.
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Track shipments, confirm receipt, and ensure timely arrivals.
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Ensure high customer satisfaction by addressing concerns promptly and effectively.
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Manage and route phone calls, handle inquiries, and provide necessary support.
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Prepare and maintain Daily Status Reports (DSR) with proper updates to consignees.
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Qualifications & Skills Experience: 2-5 years in Import Customer Service (Air/Sea).
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Background: Logistics industry is mandatory.
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Education: Graduate preferred.
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Skills:
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Strong communication and interpersonal skills.
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Good knowledge of import processes, documentation, and shipment tracking.
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Proficiency in MS Office (Excel, Word, Outlook).
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Problem-solving attitude and customer-focused approach.
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Gender: Open for Male/Female candidates.
Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

Provident Fund
Education:

Higher Secondary(12th Pass) (Required)
Experience:

import: 1 year (Required) customer service-import: 1 year (Required) Logistics Coordinator: 1 year (Required)
Language:

English (Required)
Work Location: In person