Job Description

Any Graduate Prevention & Detection CTC Range: 5 lkh ~ 6 lkh


Job Name \xe2\x80\x93 PA (Business Unit) :Location Manager \xe2\x80\x93 Prevention & Detection



Job Title : (Job Name) \xe2\x80\x93Location Manager \xe2\x80\x93 Prevention & Detection



Business Unit (PA) : Risk Control Unit



Team : NA



Reports to (job) : Area Manager-Prevention & Detection



Location of role : Pan India



Job Fn : Risk



Role Type: Individual Contributor

No of direct reportees: Nil

Travel Required: Light / Moderate



Job Band Range :

JD Created date: 01-Sep-2018

JD Updated date : 10-Jan-2019



JD approved by (business) :

Version No : 2.0





Job Purpose

• Responsible for managing RIC processes and fraud prevention at loan origination stage across all Retail Asset products
• Review verification reports of sampled cases at loan origination stage
• Scrutiny of discrepant documents submitted by the applicant for availing the loan
• Investigate discrepant cases to identify involvement of applicant, collusion with Bank\'s outsourced channel at a Prevention stage
• Carry out cross checks as specified across the various Products RIC Bulletins / rolled out by Central RIC team
• Support in carrying out investigations of frauds detected post disbursement
• Ensuring compliance with Outsourcing Policy of the Bank for all RIC vendors
• Manage Outsourcing risk by carrying out checks on Outsourced agents.
• Initiating action on erring Vendors and Vendor staff
• Engaging with peer units to discuss and resolve matters pertaining to cases
• Agency management and imparting trainings to agencies and support staff

• Liasoning with law enforcement agencies for Filing of police complaints in single manned locations OR in case of any exigencies due to which the Investigation team Line manager is indisposed.

• Field visits to vendors, customers in local and deep geo locations
• Investigate on PD/RBI/BO/Sr. Management escalations and resolve
• Investigate and initiate approval for decisions like loss booking, credit to customer, insurance route etc.

Job Responsibilities(JR) : 6 \xe2\x80\x93 8 Areas

Actionable (4-6)



Prevention of potential frauds

• Screening and sampling of loan / Credit card applications. (Currently excluding SLI, Gold loans.)
• Using scorecards and sampling strategies to identify the potential fraud cases.
• Reviewing basis high risk indicators such as CIBIL 0,-1.
• Review verification reports of sampled cases at loan origination stage.
• Scrutiny of discrepant documents submitted by the applicant for availing the loan.
• Investigate discrepant cases to identify involvement of applicant, collusion with Bank\'s outsourced channel at a Prevention stage.
• Do proper customer & merchant investigations and take disputes to logical end by way of recommending credit or liability etc basis merit of the case and due investigations

Revenue generation & cost management

• Collection of processing fees from channels / applicants for malpractices
• Optimum utilisation of cost budgets allocated

Cross Checks

• To carry out cross checks as specified in the internal RIC bulletins / rolled out by the Central RIC team
• Ensuring that negative findings / variances found whilst conducting the cross checks are addressed with the respective units and appropriate action is taken where required.

Detection of portfolio frauds and recovery

• Monitoring the portfolio quality by investigating Non starter, early mortality cases, and collections referred cases. etc.
• Pre-disbursal checks on payment business products like credit/debit.

Controlling outsourcing risk

• Ensure that empanelment checks are conducted at the on boarding stage on various vendors / channel partners operating in Retail Asset & Payments business units
• Manage Outsourcing risk by carrying out checks on Outsourced agents.
• Initiating action on erring Vendors and Vendor staff

Compliant Management

• Handling customer complaints sent from Central office.
• To identify root cause and provide resolution within the TAT defined.

Compliance

• Ensuring compliance with guidelines circulated from Central office. Some examples are ID card issuance, receipt issuance etc
• Comply with the guidelines laid down for FIU reporting, IBA reporting, SOX
• Conducting reviews on Outsourcing agents according to the frequency set

Industry Level networking

• Interact with counterparts and risk officials of other banks to get correct information which can help in closure of investigations duly
• Scout for negative information like DSE, fraud companies, merchants and profiles and neglist them in our systems
• Maintain an MIS and details of such negative information

Reporting

• MIS reporting to central office on various data requirements

Educational Qualifications (examples listed below)

Key Skills

• (B Com/ B Sc) or Post graduate.

• be from other streams such as Engineering

• Good verbal and writing skills
• Eye for detail
• Proactive and Self driven
• Ability to multi task

Experience Required Preferable past experience in Risk / Credit / Collections / Operations From Banking / NBFC / Telecom / Insurance industries






Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

• Internal Ric teams
• Credit managers
• ACMs
• Collection managers
• Operations managers
• Regional Phone Banking
• Customer Service teams
• Channel head
• Correspondence Unit
• Operations/Chargeback team
• Direct Banking Operations teams
• AFU
• Debt
• Operations officers at regional level
• Branch Banking Team
• Operations
• Vendors
• RISK departments of other banks/ Financial institution