JOB DESCRIPTION
Job Responsibilities

• Closely monitor the team on day to day basis to ensure all SLA\xe2\x80\x99s are met and any exceptions are immediately escalated for resolution.
• Supervise a process which performs Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
• Support the secondary trading desk with Tarde booking and settlements
• Adherence to laid down QUALITY & QUANTITY SLA\'s are met. Ensure in place, a robust workflow allocation model
• Be the SME - Handle complex Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required.
• Manage process escalations from internal/external customers
• Should have an eye for detail to ensure all documents are processed and reviewed correctly.
• Implement a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.
• Ensure timely escalation to the management as and when required
• Drive 100% compliance to Process related Policies, Guidelines and Controls.
• Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours. Identify HIPO\xe2\x80\x99s from immediate team and have well charted out plans for them in place
• Identify and drive Process improvements and other initiatives.
• Ability to work under pressure and deal with high volumes.
• Identifying alternatives, options and different ways of looking at issues/problems and to seek alternative scenario\xe2\x80\x99s
• Strong communication skills with the ability to communicate at all levels
• Ability to identify changes to processes and procedures to improve productivity and efficiency
• Working successfully with others, valuing and utilizing the different skills and experience of colleagues from across the organization, building interdependence to achieve shared objectives and goals
• Experience in managing instances of individual performance and/or development improvement plans
• Trainings: Identify process/soft skills based trainings to improve individual performances or as part of growth plans, Ensure learning plans are in place and that there are no breaches on mandatory/compliance training timelines
• Back up/Team depth: Ensure backups/ team depth is on the high side with production backups identified & trained on critical work queues
• Performance feedback: Ensure constructive performance feedback is passed on to the TM/OA layer each month with specific improvement areas documented & tracked to closure. Escalate where no improvement is noticed
• Hiring: Assist with process hiring to backfill attrition or for new functional roles

Required Qualifications, Skills and Capabilities

• Bachelor\'s degree with a minimum of 10-12 years of relevant loan servicing work preferably for syndicated loans or experience in a back office/financial industry
• Candidates with knowledge of loan systems like loan IQ will hold an added advantage
• Candidates must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems
• Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to the process
• Strong risk & control mindset
• Knowledge of investment banking products including Loans
• Experience in driving small to medium sized projects with strong results
• Strong people and performance management skills.
• Strong escalation management skills

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\xe2\x80\x99s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\xe2\x80\x99 and employees\xe2\x80\x99 religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


ABOUT THE TEAM

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.



Operations teams develop and manage innovative, secure service solutions to meet clients\xe2\x80\x99 needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.