Loan Officer
Year Chennai, Tamil Nadu, India
Job Description
Roles & Responsibilities:
- Prospecting with suspect leads. A suspect is a person who has still not decided on taking a loan.
- Converting a suspect to a prospect. This involves the following:
- This will also involve making calls at different times in order to achieve success.
- Need analysis
- Eligibility profiling
- Setting up an appointment
- Follow up with the prospect post every meeting with the sales officer until conclusion
- Basis feedback from the prospect, seek interventions from the senior sales resource or by your own-self in satisfying customer needs with the objective of converting the prospect to a customer.
- Responsible for conversion of suspects to prospects to customers.
- Provide support to the sales team in increasing conversions by:
- Timely follow up with all prospects
- Cordial relationships with the sales officer mapped, collaborating with the sales officer in providing feedback, seeking feedback from him on your performance * Responsible for complete knowledge of company products and policies as well as those of competition.
- Responsible for quality of the conversation, which entails the following:
- Product Knowledge
- Appraisal Skills
- Punctuality & TOS
- TAT commitments
- Ability to handle objections.
- Updating the software. One must capture their conversation with the customer effectively such that a third person is able to carry on the conversation with the customer where they left off.
- Generating References: The quality of conversation and ability to connect with the customer is also reflected in the number of references that they generate.
- Providing market feedback to the supervisor: It is important to share with one's supervisor any trends that one comes across whilst speaking to a prospect. Examples could be objections from prospects regards the processing fee being charged by us vis-a-vis the same being charged by a specific competitor.
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Job Detail
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Job IdJD2959062
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear