Job Description

The IT Quality Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
• Conducts a variety of process monitoring, product evaluation and audit assignments.
• Documents findings and prepares nonconformance reports.
• Tracks nonconformance items and ensures items are resolved before project moves to production.
• Creates and maintains testing verification matrices.
• Gathers, maintains and reports on quality metrics.
• Verifies traceability in project work products.
• Exhibits good understanding of procedures and concepts within own technical area and a basic knowledge of these elements in other areas.
• Makes evaluative judgments based on the analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Has limited but direct impact on the team and closely related teams through the quality of the tasks services provided.
• Exchanges ideas and information in a concise and logical way; recognizes audience diversity.
• Perform other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years Quality Assurance experience preferred
• Understanding of QA within Software Development environment
• Logical analysis skills and problem solving Proven ability to work to deadlines.
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work under own initiative or as part of a team.
• Experience in Designing & Executing test cases

Education:

• Bachelor's/University degree or equivalent experience

Citi is embarking on a multi-year technology initiative to upgrade our core accounting and servicing application for its Agency, NonAgency and Bi-lateral Lending businesses globally in order to support growth and strategic objectives including reduction in manual efforts leading to risk mitigation within the environment. The technology stack transformation will include migrating to the Loan IQ platform and exiting current products that support the businesses. A dedicated Loan IQ implementation team is needed in order to lead and deliver against the implementation timelines including technology and operational Loan IQ Subject Matter Experts (SMEs) who will engage to drive integrations, conversion, reporting and testing components of the transformation program. The team will have a strong understanding of the Loan IQ product coupled with strong understanding of Loan Operations to ensure the platform meets the defined set of requirements.

The right resource will have deep industry knowledge in the core application processes and configuration capabilities of the Loan IQ platform. The expectation is the right resource will provide an industry perspective on best practices for consideration by the working team while also considering the needs of Citi businesses. H/she will have strong communication and diplomacy skills in order to influence internal partners to ensure right solutions are deployed. The ability to focus on details while ensuring higher level objectives are achieved, are critical to the success of this role. The right resource will take a lead role in driving execution across analysis, configuration, migration and testing efforts.

Qualifications:

3 - 8 years of experience in Loan IQ Testing / Automation Experience.

Loan IQ platform expertise, with strong preference of migration and/or new implementation experience

Deep Loans domain knowledge in a large financial services organization including deal booking mechanics, corporate actions, payment systems, and credit agreements acumen.

Persuades and influences colleagues, management, clients and stakeholders through excellent communication, interpersonal and diplomacy skills

Roles at this level require significant industry experience

Individuals are expected to be subject matter experts in multiple or specific skill sets, business areas or products

People Managers are expected to demonstrate effective management of a team

Education:

Bachelor's/Universitydegree,Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



Job Family Group: Technology



Job Family: Technology Quality



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

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