Contact delinquent customers via phone, email, SMS, or field visits to follow up on overdue payments.
Negotiate repayment plans and timelines while maintaining customer goodwill.
Monitor and track accounts to identify outstanding debts.
Update and maintain accurate records of all collection efforts in the system.
Provide feedback to the management regarding potential problem accounts.
Escalate unresolved cases to the legal or higher management team when required.
Coordinate with internal departments like credit, legal, and operations for smooth collections.
Achieve monthly collection targets as set by the bank.
Ensure adherence to all compliance and regulatory requirements.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Commuter assistance
Work Location: In person
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