Job Description

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity
The LMS Platform Admin for Enterprise Learning will partner with others to drive delivery supporting an optimal learning experience for Adobe employees while maturing the learning platform. Close partnerships with Engineering, Product Manager, Business System Analysts (BSA) and customers within Legal, Security, Procurement, and Talent Development will be crucial to ensure the success of projects and initiatives. Maintain the health of the LMS platform through the management of system complexities, integrations, automation, and troubleshooting of learner experience issues within Adobe Captivate Prime.
What you’ll do

• Utilize learner use cases to coordinate the development, implementation and roll-out of new or improved LMS platform capabilities
• Optimize workflows to improve the end user/learner experience via automation and integrations
• Provide LMS product capability consult for content teams; spread awareness about new features/product updates
• Focus on improving operational efficiency through automation and self-service
• Consult with BSAs and internal learning customers to define and develop LMS solutions based on business requirements, and craft delivery timelines
• Define test plans and perform testing on different platforms & browsers as part of go-live checklist and provide readiness reporting to content teams
• Assemble learning plans and training courses in Adobe Captivate Prime as outlined by content teams within defined SLA
• Maintain operational health of the learning platform by responding to and troubleshooting/resolving learner training issues within defined SLA

• 5+ years of admin experience on LMS systems, preferably Adobe Captivate Prime (Adobe Learning Manager)
• Experience with learning content authoring tools, preferably Adobe Captivate
• Natural problem-solver; always looking for ways to improve current processes
• Strong data and analytical skills
• Organized; self-starter with the ability to present independent ideas and drive them to execution
• Strong written and verbal communication skills
• Highly collaborative with excellent relationship management skills
• Results-oriented with a focus on experience optimization
• Experience with Snap Logic, Power BI, Workday, and Adobe Experience Manager is preferred
• Implementation and knowledge of APIs including integration with third-party training providers (i.e., LinkedIn) is preferred
• Working knowledge of Incident Management module in ServiceNow is preferred