Job Description

Resource should have knowledge in LIMS Application. Must have hands-on experience in LIMS basic functions and Crystal Reports. Experience in building necessary documents that involve support-related and business-related documentation. Should have knowledge of LIMS Architecture. Should have experience in LIMS application installation and configuration. Knowledge of the Oracle Database and ability to write queries for fetching reports and troubleshooting. Liaise with the Infra team and vendor to fix application-related issues. Experience in providing L1, L2, and L3 level support with a good understanding of the change management process (bug fixes, customization changes, enhancements). Exposure to working in an ITIL environment, managing issues through ServiceNow, Remedy BMC, and/or HP Service Centre. Strong analytical, problem-solving, and troubleshooting skills. Ability to transform user requirements into functional solutions. Responsible for updating self-help documents so customers or employees can try to fix problems themselves. Good verbal and written communication skills.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.