Job Description

As a

Legal Compliance Officer

Immigration, your duties and responsibilities will include, but are not limited to, the following:

Receive and log client complaints related to services, agreements, or staff conduct.

Conduct preliminary review and fact-finding for each complaint.

Draft legal agreements for client admissions and services.

Explain agreement terms to clients in a clear and professional manner.

Coordinate with clients to negotiate, finalize, and obtain signed agreements.

Address client concerns regarding service contracts or legal terms.

Communicate directly with clients on refund-related issues.

Manage refund processes in coordination with the finance team.

Evaluate refund requests based on legal agreement terms and company policy.

Provide clients with written or verbal clarifications regarding contracts and refund policies.

Ensure complaint handling complies with immigration law and internal policies.

Liaise with external legal or regulatory authorities as required.

Maintain accurate records of all complaints, agreements, and resolutions.

Prepare internal reports on complaint trends and legal risk areas.

Recommend policy improvements based on recurring complaint issues.

Provide legal guidance and support to internal staff.

Assist in staff training on agreement handling and client communication.

Ensure timely closure and documentation of all legal complaint cases.

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance
Work Location: In person