Job Description

In this role as part of Learning & Talent team, you would manage and administer U4G programs, both in the GxP & non GxP areas and partner with businesses to design effective learning solutions You will work with stakeholders to identify learning needs, design strategies and stay up-to-date with trends to continuously improve program offerings and drive training compliance You will work on providing learner support via SNOW tickets and ensure they are closed within the defined SLA Your responsibilities include but not limited to: Coordinate learning programs and curricula, understand and document processes and effectively use Learning Management Systems and related tools. For web-based learning, manage the setup, testing, deployment and updates of curricula across the global enterprise environment. Drive strong customer-centric approach, successful execution of all key learning processes, adherence to agreed timelines, and quality as per customer requirements for all individual portfolios/programs Manage communications with business/HR partners, participants, managers and facilitators throughout the process, including use of internal social media. Monitor and report on registration and completion status and take appropriate action. Respond to queries and manage issues relating to the learning programs and Learning Management Systems. Work efficiently with Stakeholders globally and collaborate with internal teams. Ensure that all processes are executed in compliance with internal values, behaviors, policies and standards. What you\'ll bring to the role: Graduate/Postgraduate in Pharmacy/Life Sciences / Engineering / Arts / MBA / HR or equivalent from reputed institute Minimum 1year of desirable experience in QA/QMS/Learning Management Systems and operating in a matrix organization. Excellent English written and spoken Excellent interpersonal and communication skills, customer service orientation MS Office (PowerPoint, Excel), collaboration tools and internal social media Desired requirements: Experience in working in cross functional and cross cultural teams Experience in working in Learning Management Systems, ticketing tool

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