Job Description

Job ID: 171303
Required Travel :Minimal
Managerial - Yes
Location: :India- Gurgaon (Amdocs Site)

In one sentence

The Professional Services Specialist is a highly trained product expert responsible for end-to-end product deployment.

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at

What will your job look like?

1. Reviews with customers the business and technical requirements, and provides solutions that best address the customer's needs.
2. Writes, reviews and tests detailed design documents. Performs configuration and customization of code. Defines test specifications and supports the fixing of defect using complex debugging and error analysis.
3. Provides technical support during all phases of a project and advices the customer's technical personnel at all levels of: coding-related best practices, design-related best practices, use of product features, HW and deployment architecture, application and 3rd-party configuration and tuning, on-going production monitoring, etc.
4. Participates in POCs or pre-sales demos. This role involves one or more of the following: providing estimates, leading the project, developing the customizations and writing the demo scripts / storyboards.
5. Installs and configures products in internal labs (ST), customer labs (UAT/Performance), and customer production environments. Installations may include O/S, DB's, applications and test tools (for example, Seagull).
6. Integrates Amdocs products with third party applications within commercial customer networks. Implements and validates product configuration changes in live customer networks in which there is a limited service outage.
7. Creates and delivers customized functional training to the customer as well as to other internal organizations.
8. Performs system Health Checks (analysis of utilization patterns and tuning opportunities), capacity planning and HW sizing as well as performance and stability trouble-shooting.
9. Oversees end-to-end non-functional/performance testing, from test design up to an including test scenario implementation and analysis and result reporting.
10.Performs connectivity validation of related system components. Reviews results with the customer and the customer's vendors, and provides relevant technical input to project status reporting.
11.Leads and screens all defects/incidents during the project, directing them to the relevant owner and following up on their handling. Identifies product gaps and recommends enhancements to the Product Core team

All you need is...

1. Expert knowledge of OSS/ BSS domain knowledge.
2. 10+ years' experience in Kenan Telecom Billing System (Billing systems integration, development and implementation for medium to big telecom/ISP operator).
3. Should have very strong knowledge across Kenan modules like rating & charging, billing & invoicing, financials (payments/journals/collections), order/provisioning and inventory management, and integration with CRM/external/3P systems.
4. Expertise in Designing, Implementing, and configuration of Kenan BP Entities.
5. Working knowledge on API-TS is preferred
6. Must have the ability to turn high level requirements into Technical, Functional & Operational Specifications. Should have the ability to understand and challenge functional / technical solution specifications and programs that need delivery alignment.
7. Good experience in troubleshooting and debugging of the applications.
8. Should have experience in developing custom Kenan utilities using tools and technologies involving J2EE, JSP, PL/SQL, JBOSS, Java Script, Perl & Unix shell scripting , Hibernate, Swing, XML
9. Must be able to work independently.
10.Experience in communicating and negotiating with customer personnel and management, up to the CxO level.
11.Extensive experience in development, including work in Agile development environments.
12.Progressive experience in delivering and/or supporting complex software solutions and service/ product implementations.
13.Experience and knowledge of telco networks, platforms, standards and business processes.

Why you will love this job:

why you will love this job?

• You are great at end-to-end product deployment and working with customers and we have great products and large global customers. What are you waiting for? This job is for you!
• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
• You will have the opportunity to work in multinational environment for the global market leader in its field

reasons to work for amdocs

Join a leading global software and services provider championing creativity and technology to build a better connected world

Touch the lives of over 3 billion people by enabling connectivity, stimulating commerce and economic growth, and inspiring people through the power of entertainment

Work for a company that serves the world's largest communications and media companies, including AT&T, Orange, Sky, T-Mobile, and Vodafone

Be part of a company that engages in relationships with over 600+ leading film studios, TV networks and producers like Disney, Warner Bros and Sony

Help drive partnerships with some of the world's largest tech companies, including Amazon, IBM, Google and Microsoft to take the industry to the cloud

Immerse yourself in one of the largest end-to-end DevOps departments in our industry

Join a diverse and inclusive work environment, advancing the communities in which we work while creating sustainable products and services

Grow with a global leader with opportunities to develop, learn and upskill yourself

Amdocs AWARDS

Perks And Benefits

Treat yourself with generous holidays gifts from Amdocs

Access tons of complementary learning and upskilling programs to stay on top of what's new in your field

Enjoy our generous paid parental leave policy

Enjoy a wide range of fun company activities for you and your family

Secure your and your family's future with Life and Disability insurance

Take paid time off to volunteer for the causes that you're passionate about

Explore internal mobility opportunities. Experience different roles within Amdocs

Stay grounded with wellbeing and mediation courses, lectures and self-development tools