Job Description

As a Learning Management Systems (LMS) Administrator, you will provide high quality support for the Learning Products and Delivery team in LMS Operations. You will be responsible for organizing and managing all courses, content, users, and data within the LMS. In this role you will manage complex requests to be executed in the LMS and will handle troubleshooting, reporting, data insights, vendor liaison and special project requests for the LMS. You will also implement best practices, training guides and new processes for LMS.: Upload and test content (SCORM, documents, videos, learning assets etc.) Understand the course requirements from the Product Managers and create learning journeys and build courses in the LMS according to EduClaas learning model Edit and revise courses as per requests Serve as technical support for issues with the LMS. Assist everyone in the organisation as an initial point of contact for the LMS by answering queries and providing immediate resolution or careful redirection and escalation to managers and LMS vendor Explore ways to improve learning delivery, maintain compliance through the LMS Promote positive LMS user experience Accurately design, pull and manage reports and provide regular reporting updates to management Collaborate with stakeholders to resolve learner issues in the LMS in a thorough and timely manner Perform regular audits of the LMS functionalities and if required raise enhancement or new functionalities requests after getting relevant approvals Research other systems and recommend best practices Participate in new course launch testing when necessary Achieve stated LMS performance service standards Perform special projects as assigned by the managerQualifications: Minimum of 3 years Previous LMS administration experience is required Experience in administration of Open edX or similar systems preferred Critical thinking, problem solving, and judgment skills Service-oriented attitude and willingness to learn Good listening skills and patience to work with all types of employees Ability to maintain a positive attitudeJob Type: Full-timeSalary: ?38,000.00 - ?42,000.00 per monthBenefits:

• Work from home

• Monday to Friday

• Bachelor's (Required)

• LMS administration: 3 years (Required)
• Open edX administration (or similar systems): 3 years (Required)