Job Description

Line of ServiceInternal Firm Services Industry/SectorNot Applicable SpecialismIFS - Operations Management LevelSenior Associate & SummaryA career in National Special Functions, within Business Services, will provide you with the oppor

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Operations Management Level Senior Associate & Summary A career in National Special Functions, within Business Services, will provide you with the opportunity to support service, sector, and market leaders to deliver the unique PwC client experience to our clients. You'll play an important part in continuously innovating and improving Firm operations so that we can continue to provide the highest quality of services to our current and prospective clients. Our PwC Intelligence team is responsible for serving as a strategic business partner for an assigned customer to identify and pursue new opportunities, conduct market analysis, and prepare revenue projections. You'll also develop new service offerings and solutions, enhance existing delivery capabilities, and support the delivery of solutions on engagements. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As an Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Invite and give in the moment feedback in a constructive manner. Share and collaborate effectively with others. Identify and make suggestions for improvements when problems and/or opportunities arise. Handle, manipulate and analyse data and information responsibly. Follow risk management and compliance procedures. Keep up-to-date with developments in area of specialism. Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce. Build and maintain an internal and external network. Seek opportunities to learn about how PwC works as a global network of firms. Uphold the firm's code of ethics and business conduct. Minimum Degree Required: High School Diploma or GED Degree Preferred: Bachelor or Graduate degree Preferred Knowledge/Skills Demonstrates thorough abilities and/or a proven record of success as a team member in the following areas: Possessing a deep technical understanding of how Cornerstone OnDemand (CSOD) Learning Management System (LMS) works, and demonstrated acumen with other technologies used to deliver training (including but not limited to virtual delivery tools/platforms such as Zoom, Google Meet, Microsoft Teams, Xyvid, Global Meet, Poll Everywhere) Creating a collaborative relationship with stakeholders by consulting on how our L&D technologies work and methods to harness their capabilities to meet learner needs Understanding Ethics and Compliance standards and Continuing Professional Education (CPE) requirements and policies as stipulated by the National Association of State Boards of Accountancy (NASBA) and the American Institute of Certified Public Accountants (AICPA) and how those requirements and policies impact course development and delivery documentation Supporting the relationship with our administrative teams and ensure success by iterating Standard Operating Procedures (SOPs), identify processing opportunities, and review overall processing volumes and work with admin Team Leads to respond as appropriate. Analyzing information, making recommendations, and supporting conclusions based upon a deep understanding of the registration, compliance, implementation, monitoring, and reporting aspects of a project Analyzing data and communicating data insights to drive decision making (leveraging market leading tools such as Alteryx, Tableau, Power BI, etc.) and, Possessing the ability to identify and ideate automation opportunities for process improvements and gain efficiency Functioning independently on many project teams simultaneously Having a customer service driven mentality and an inclusive and agile work approach Developing new recommendations and enhancing current compliance and learning technology processes to create consistent quality, with a focus on continuous improvement and a quality learner experience Creating a collaborative work environment through executive communication skills and/or prior supervisory experience. Demonstrates thorough abilities and/or a proven record of success in a professional services environment utilizing an array of digital skills to drive higher value, lower cost, and a tech-enabled learning experience, including: Using design thinking (including persona development, affinity mapping, journey mapping, and prototyping) Using project management techniques (including sprint planning, backlog management and sprint review) to keep programs on task and teams focused Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship No Government Clearance Required No