Job Description

Description

Core competencies, knowledge and experience:

• Strong IT delivery management background with specific experience in infrastructure implementation
• Strong capabilities and experience in coordinating role
• Strong communication and interpersonal skills, able to deal with customers and internal teams to deliver results
• In-depth knowledge of IT and Data Centre process standards including knowledge of ITIL Service Management practices
• IT service provisioning in the telecommunication industry
• Well developed technical knowledge across a broad range of IT topics
• International experience and background in service- and project- management in a complex business environment essential as well as ability to work across an international and distributed team
• Fluency in English

Job Responsibities

1. Manage allocated workload within Project Delivery and Build team

• Responsible for ensuring that all project information held within standard tracking tools and reports is of high quality and up-to-date
• Initiate project delivery in-line with Project Delivery Management guidelines
• Plan and manage agreed dates for project delivery within customer expectations
• Manage any escalations through the team manager
• Plan and manage workload against team priorities

2. Provide technical implementation management in GDC Data Centers for nominated projects

• Manage purchasing of the planned hardware and software components and ensure their availability in time according with scheduled implementation
• Plan and coordinate the installation of server, storage, LAN components, security components, databases, middleware systems and other system components according to required technical standards for implementation and operation
• Ensure implementation of all configuration data in configuration management data base during set-up phase of a new service our customers
• Ensure implementation of all deliveries against appropriate change control process
• Plan and co-ordinate implementation and configuration of all backup and restore tool parameters and processes for our customers as directed by the GDC service catalogue
• Responsible for ensuring all quality controls are met for implementation of IT infrastructure considering any local variations

#_VOIS

Job Responsibilities

3. Provide Project Management resource to support specific Service Delivery objectives

• Responsibility for the technical implementation of key internal deliveries as allocated by the Project Delivery Management Lead
• Provide full Project Management for allocated deliveries with complex objectives requiring a higher level of control
• Ensure project delivery in accordance with standard PRINCE2 project management framework, thereby including project structures, controls and governance, change management, risk management and stakeholder communications as appropriate
• Control implementation of parameters and functions in service monitoring and workflow tools based on SLA requirements provided by Service Level Management (Customer Management)

4. Operational Readiness and Acceptance (ORA)

• Responsibility for gaining the approval for Operational QA (involves close collaboration with VT-IS Operations Unit and OPCOs based support functions)
• Responsibility for delivery to GDC Operations Unit
• Alignment of deployments to delivery standards

#_VOIS

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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