Job Description

About the role

A Lead – Technical Design Team Consultant is responsible for ensuring the team works towards transferring customers’ requirements into a solution based on Orange’s products and services, owning the technical design validation through ordering and implementation. He/She leads the team and ensures right quality solution for customer is implemented with the desired outcomes and within deadlines. He/She as a subject matter expert needs to ensure best quality handover from design stage to implementation stage. Key accountabilities Process Compliance & Adherence Subject Matter Expertise Build Credibility Knowledge Management Training & Development Business Performance Continual Improvement and Innovation Escalation Management Act as backup for Team Manager Any other duties as required by Head Of Business

About you

Knowledge and abilities:- Excellent customer service skills In-depth knowledge and technology expertise related to solutions offered by Orange Excellent network (LAN & WAN) architecture knowledge Ability to visualize, simplify and translate complex technical and business solutions Excellent understanding of TDT tools and processes Broader understanding of telecommunications protocols and technologies Good time management, organizational, interpersonal and communication skills Ability to engage and partner with customers at a detailed technical & operational level Ability to work under pressure and deal with multiple tasks. Problem solving skills. Education, qualifications, and certifications Required: Engineering Degree/Equivalent in Telecommunications field. Fluent in both spoken and written English Experience working with and designing of networks Reasonable commercial acumen Excellent communication and interpersonal skills Desirable: Cisco Certified (or equivalent experience) to CCNA – CCNP/CCDP preferred Voice/IPT, Messaging or Security experience beneficial Experience Minimum 8 years’ experience in telecommunications / service provider arena Previous experience in a customer facing technical support or pre-sales role

Additional information

Department

Customer Services & Operations

Contract

Regular