Job Description

Company Background Fiserv is a global leader in financial services technology solutions. The Company helps more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. With revenues of approximately USD 15 billion, the Company’s more than 40,000 associates worldwide drive quality and innovation in:

• Payments: Fiserv offers a full range of in-house and outsourced payments solutions, including electronic payments systems and image based solutions.
• Processing Services: Fiserv offers reliable solutions from account remittance and loan processing to check, ACH and card payment processing.
• Risk & Compliance: From market risk to credit risk to fraud, Fiserv’s solutions provide comprehensive risk management and regulatory compliance.
• Customer & Channel Management: Fiserv offers a range of customer and channel solutions for banks, credit unions and billing organizations.
• Insights & Optimization: Fiserv’s business optimization solutions increase business intelligence, improve efficiency and reduce expenses with data processing and outsourced critical business communications.

Fiserv’s values are: Earn client trust every day. Create with purpose. Inspire and achieve excellence. Do the right thing. And continue to deliver on the promise of Fiserv. Key facts about Fiserv:

• 12,000 clients in more than 100 countries
• More than $75 trillion moved annually
• Provides solutions to power:
  • over 75 million online banking users
  • over 14 million mobile banking users
  • 25 million active bill payment users
  • 21 million debit accounts
• Recognized as ‘World's Most Admired Companies’ by FORTUNE Magazine for the last seven consecutive years

Fiserv in India Fiserv Global Services (FGS) has ~8,000 resources with strong footprint in India and significant presence in Costa Rica and US. FGS has been operating in India for over a decade, with global delivery centers in Pune, Delhi NCR, Bangalore, Hyderabad and Chennai that support clients around the world. The global delivery centers in India support clients across the world, offering integrated IT, BPO and Infrastructure services that include Application Development & System Integration, Testing Services, Managed Application Services, Remote Infrastructure Management, Analytics & Business Intelligence Services and Business Process Outsourcing Services. Over the last 10 years, the Company has successfully moved technology development and delivery to its global delivery centers in India. Until recently, FGS operated as a profit center, creating and selling solutions to business units within Fiserv. The vision for FGS is to:

• Position Fiserv capabilities as a competitive advantage by delivering differentiated services and solutions, and achieving quality, scale and efficiency through standardization and automation.
• Build enterprise capability through centers of excellence for Agile, Testing, UX EDL, client conversions, Analytics, Integrations, Cloud & DevOps.

Website: https://www.fiserv.com/index.aspx News Articles:

• Fiserv to Combine with First Data Corporation to Create Global Leader in Payments and FinTech – Link
• Fiserv Ranks Among FORTUNE 500 for Fourth Consecutive Year Companies – Link
• Fiserv Recognized Among FORTUNE World’s Most Admired Companies for Sixth Consecutive Year – Link
• Fiserv features in IDC’s Top 10 FinTech Rankings – Link
• Fiserv Named “Best in Class” Core Banking Provider by Aite Group – Link
• Fiserv Awarded for ‘XCelent’ Service in Watchlist Screening Technology – Link
• Payments transformation: the platform for unprecedented opportunities – Link
• Fiserv Acquires Dovetail to ‘Modernize’ Payments – Link
• Fiserv closes Monitise acquisition – Link
• Fiserv partners with fintech startup to launch digital adviser – Link

The Role Job Purpose At Fiserv, we thrive when our people thrive. We are currently looking for an executive assistant to be the supportive force that empowers our senior leadership. The ideal person for the job will be a proactive problem solver with exceptional communication skills and a meticulous attention to detail. He/She will have previous experience working in an office environment, performing administrative duties and providing support to management. Given the changing nature of the executive landscape, we rely on our assistants for flexibility and foresight, while maintaining confidences related to high-level systems and operations. Key Objectives of the role include :

• With a primary responsibility of supporting Fiserv Delivery Leader, provide support to the executive team as directed to ensure objectives are met and operations run efficiently
• Maintain and track actions that support to the highest-ranking executive’s company-wide
• Maintain and track actions to ensure the senior executives’ priorities are met, organizational goals are achieved, and best practices are upheld

Key Accountabilities

• Manage professional schedule including agendas, mail, email, calls, travel arrangements, client management, and other company logistics
• Coordinate complex scheduling and extensive calendar management, as well as management of content and flow of information to senior executives
• Manage, coordinate, and arrange senior executives' travel and travel-related activities, including hotel booking, transportation, and meal coordination
• Maintain professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business
• Organize team communications and plan events, both internally and offsite
• Act as the point of contact among executives, employees, and other stakeholders
• Maintain various records and documents including Minutes of Meeting and action tracking
• Identify key action items based on meeting discussions and proactively follow-up with the stakeholders to drive completion

Role Location The role will be based out of Pune, India.
Candidate Profile Experience The ideal candidate should possess the following key traits:

• Graduate with proven track record in an administrative role reporting directly to upper management
• Excellent written and verbal communication skills
• Strong time-management skills and the ability to organize and coordinate multiple priorities at once
• Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems
• Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge
• Ability to keep company confidences