Job Description

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)

Key Result Areas

Supporting Actions

Bank Reconciliation

Reconciliation - 100% error free recon and early identification of open book and bank entries


Early identification of errors in pre/post disbursement activities to ensure NIL operational loss


Publishing Recon MIS to all the stakeholders on defined frequency and submission of Recon month reports to Operations - Head


Implement RPA for Auto recon


System functionality to be reviewed continuously to refine logic to avoid any escalation from customer



Liaising

Open Recon entries - Engaging with Accounts / Collection and Internal Ops stakeholders for identification and accounting of open bank credits.


Interacting with the banking partners for bank statement related and process improvement activities


Co-ordinating with the Branch Ops for pending CKYC documents which are required for CKYC updation.



Process Re-engineering & Process gap identification

Review technical processes and suggest improvements, innovate on existing processes which have direct impact on Cost / Revenue / Customer experience


Regular vigilance on existing processes and identifying and plugging gaps, if any


Registering at least 3 process improvement ideas


Enhance most of the reporting's are automated to reduce manual dependency.



Monitoring Activities

Process Monitoring all MIS (pertaining to Bank account / Internal Account / Excess ) and highlighting gaps

Monitoring of CKYC updation of all borrowers/ co-borrowers Monitoring of Cersai registration of all Assets Loan Agreement dispatch monitoring Welcome Letter dispatch monitoring Fortnightly publish of excess credit MIS to all the relevant stakeholders

Team DevelopmentRegular training and guidance to the team members to ensure appropriate understanding of processes and expectations. Highlight critical problem to relevant stakeholders and closure Nominate team members for functional trainings as well based on need

Audit and ComplianceEnsure NIL critical observation in Internal, external, concurrent and regulatory audits


Minimum Experience Level


5 - 7 years
Job Qualifications


Graduate Diploma