Job Description

How is this team contributing to vision of Providence?

Providence is calling a Telecommunication- Sr. Network Engineer

Providence, Information Services organization is seeking a Lead Telecommunications -Network Engineer to design and support an enterprise TDM and VoIP-Based telecommunications systems within a large health care environment. The candidate will be part of a team of senior network engineers responsible for all telecom designs and standards implemented across the PSJH system. They will ensure the efficient and reliable operation of all telecom infrastructure and services while providing technical support and guidance to customers and other stakeholders. The position requires a strong technical background, including expertise in both legacy TDM and VoIP-based telecommunications technologies in a large enterprise environment. Success in the role requires excellent customer service, interpersonal communication, problem-solving, and critical thinking skills. It is also important the candidate possess the ability to work independently and as part of a team. The position requires the candidate performs all duties in a manner that promotes the Providence mission, values, and philosophy

What will you be responsible for?

• Partners with business leaders and other key stakeholders to ensure telecom services are meeting the needs of the PSJH ministries. Responsible for the delivery, evaluation, implementation, and continuous improvement of telecom services system wide. Provides critical technology infrastructure solutions and support to clinical and business functions within Providence Health System. Analyzes performance within network and telecom infrastructure, detecting operational problems to drive improvements to ensure optimal performance.

• Assessing telecom requirements for a solution and suggesting recommendations aligned with the goals of the organization. Assists in development and maintenance of telecom standards, procedures, and performance requirements for the enterprise telecom environment. Performs other duties as assigned.
• Ensures telecom designs and processes are in place to secure and protect the enterprise network. Establish telecom designs that comply with regulatory requirements. Provides input to policies, procedures, and technologies (including firewalls) to ensure enterprise network and telecommunications security. Implements network and telecom infrastructure equipment with the highest degree of security to protect the business and clinical information of the organization.
• Stay current with technology and market demands by participating in educational opportunities, reading professional publications, maintaining professional social networks, and participation in professional organizations. Displays a professional attitude and demeanor when working with organizations external to the team, providing a positive attitude and customer centric approach. When required to travel for Providence, professionalism is displayed at all times.

What would your week look like?

• Collaborates effectively and consistently with peer network Engineers and Architects. Assists in coordination of integrated systems integrity between users of Information Services and third-party software vendors or programmers. Participates in the development and adherence to project schedules.
• Engage in complex troubleshooting including running maintenance and recovery tasks; interpreting alarms and errors in the logs; and performing maintenance to correct problems. Develops detailed documentation for the purposes of expediting problem identification and resolution.
• Participates in key process improvements for all telecom environments throughout the organization. Coordinates telecom device configuration and management. Ensures that telecom and network devices comply with established policies, standards, licensing agreements, and configuration guidelines. Creates and maintains accurate technical and procedural documentation for support of voice and data systems.
• Partners with technical support staff to meet or exceed telecom service level goals by quickly resolving telecom related outages. Participate in on call duties as assigned.

Who are we looking for?

Bachelor\'s Degree in Information Technology or equivalent education/experience.

• 5-7 years of experience in managing & supporting AVAYA Product lines in Telecommunication environment (Session Manager, Communication Manager, CMS, Gateways , Application servers and etc)
• 5-7 years Enterprise telecom design and support experience.
• 5-7 years telecom application performance tuning experience.
• 5-7 years Enterprise experience managing and supporting legacy telecommunications systems, such as Shoretel and Nortel TDM PBX will be an added advantage.
• 5-7 years Enterprise experience configuring and supporting SIP-based PSTN gateways & SBCs
• Working knowledge of VoIP principles, protocols and CODECs such as SIP, G.711, G.729, H.323, TCP, UDP, RTP etc.
• Experience in handling Major incidents, troubleshooting voice quality and call routing related issues.
• Knowledge on PSTN infrastructure - SIP Trunks, ISDN PRI , BRI

Providence\xe2\x80\x99s vision to create \xe2\x80\x98Health for a Better World\xe2\x80\x99 aids us to promote individuality, diversity of thought and background, and acknowledge its role in the organization\xe2\x80\x99s success. This makes us committed towards equal employment opportunity regardless of race, religion or belief, color, ancestry, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law.

Providence India